Dear Valued Customer, You Are a Loser and Over 100 Other Embarrassing and Funny Stories of Technology Gone Mad

( 1 )


To err is human. To really screw things up takes modern technology. To enjoy reading about the misfortunes of others at the hands of technology...all it takes is this book!

In addition to being one of the country's leading technology experts (he's co-authored more than 30 books), Rick Broadhead has had a life-long predilection for stories of the strange-but-true genre. In Dear Valued Customer: You are a Loser, he combines his two abiding passions to present an exhaustive, ...

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Dear Valued Customer: You Are a Loser: And Over 100 Other Embarrassing and Funny Stories of Technology Gone Mad

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To err is human. To really screw things up takes modern technology. To enjoy reading about the misfortunes of others at the hands of technology...all it takes is this book!

In addition to being one of the country's leading technology experts (he's co-authored more than 30 books), Rick Broadhead has had a life-long predilection for stories of the strange-but-true genre. In Dear Valued Customer: You are a Loser, he combines his two abiding passions to present an exhaustive, fascinating, and hysterical collection of technologically enabled blunders, bloopers, and mishaps.

Have you heard the story about the bank in Chicago whose computer made overnight multi-millionaires out of hundreds of its account holders? How about the man in California who was informed that he owed 39 trillion dollars in overdue library fines? Or the woman in New York state who claimed she was seeing the names of dead people on her caller-ID box?

The Most "F" words in a Disney movie, The Most Embarrassing Open Mike Gaffe by a Politician, The Strangest Discovery by an Airport Metal Detector (a woman discovered she had a surgical retractor in her stomach)..;.these and more than one hundred other bizarre stories will definitely keep readers uproariously enthralled. 

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Product Details

  • ISBN-13: 9780740738234
  • Publisher: Andrews McMeel Publishing
  • Publication date: 4/1/2004
  • Pages: 328
  • Product dimensions: 5.00 (w) x 6.90 (h) x 1.10 (d)

Meet the Author

Rick Broadhead is a leading consultant, analyst, and professional speaker in the technology industry. He has co-authored many on technology and the Internet.

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Table of Contents

Acknowledgments ix
Introduction xi
Part 1 E-Mail Gags and Gaffes 1
Best On-Line Revenge for Poor Customer Service 2
Biggest Mass Manipulation of E-Mail in History 8
Biggest E-Mail Screwup in the Workplace 11
Most Embarrassing Private E-Mail 14
Fastest-Spreading Fake Coupon 17
Biggest E-Mail Gaffe during a Bankruptcy Case 19
Most Financially Harmful E-Mail Message 21
Worst Career Move in an E-Mail Message 26
Most Effective Junk E-Mail Filter 29
Funniest E-Mail Hoax between Two Friends 30
Most Humorous Blunder in an On-Line Direct Mail Campaign 34
Biggest Public Relations Frenzy Caused by a Customer E-Mail 36
Part 2 Banking Blunders and Financial Flubs 45
Largest Computer Error in U.S. Banking History 46
Biggest Accidental Cashier's Check 48
Biggest Successful Withdrawal after a Bank Error 50
Biggest Accidental Overdraft Notice 52
Most Amusing University Tuition Glitch 54
Strangest Explanation for a Check Error 56
Biggest Billing Mishap by a Major Hotel Chain 58
Biggest Accidental Tip in a Restaurant 61
Biggest Goof on a Water Bill 63
Best Excuse for Spending Someone Else's Money 65
Biggest Training Blunder at a Brokerage House 68
Biggest Accidental Stock Trade Involving the FTSE 100 Index 70
Biggest Trading Blunder on the New York Stock Exchange 72
Biggest Trading Gaffe Caused by an Elbow 74
Most Rejections for a Credit Card 76
Biggest Gaffe at a Tax Refund Machine 78
Most Humorous Blunder on a Bank Statement 80
Part 3 Business Bloopers, High-Tech Hoaxes, and Medical Miracles 83
Most Embarrassing Product Debacle 84
Worst Injury Caused by a Laptop Computer 86
Biggest On-Line Pricing Glitch by a Major Hotel Chain 88
Strangest Discovery by an Airport Metal Detector 91
Most Financially Devastating Web Hoax 94
Best Deal on an On-Line Auction Site 99
Biggest Residential Oil Slick Caused by a Computer Error 101
Most Unlikely Place for a Cell Phone 103
Most On-Line Pricing Goofs by a Major Airline 105
Most Humorous Medical Mix-Up 109
Most Humorous Arrest Prompted by a Webcast 111
Funniest Bookmaking Glitch 113
Most Humorous Web Site Break-In 115
Biggest On-Line Pricing Goof by a Computer Manufacturer 117
Funniest Technical-Support Call 120
Most "F" Words in a Disney Movie 122
Most Embarrassing Web Site Outage 124
Most Humorous Blunder during an On-Line Product Launch 127
Most Embarrassing Midair Mishap That Never Happened 130
Worst Onboard Navigation System 132
Most Amusing Airport Code Mix-Up 134
Biggest Game Show Glitch 136
Most Ironic Technical Problem during a Theater Production 138
Most Humorous Blunder in a Direct-Mail Campaign 139
Most Naughty Background Image in a Disney Movie 141
Most Humorous Malfunction in a Courthouse 143
Strangest Assembly Line Glitch at a Cereal Plant 145
Part 4 Telecom Snafus 149
Most Offensive Bill from a Phone Company 150
Biggest Billing Gaffe on a Phone Bill 153
Funniest Involuntary Use of a Redial Button 155
Most Unusual 911 Call 157
Most Expensive Telephone Call from a Toddler 159
Worst On-Hold Message 161
Most Accidental Calls to 911 from a Cheering Football Fan 163
Funniest Accidental Use of 911 by a Criminal 165
Best Signal Reach for a Cellular Phone 167
Strangest Telephone Malfunction Ever Recorded 169
Most Freakish Accident Caused by a Paging Device 171
Strangest 911 Glitch 172
Most Famous Competitive Spat over Toll-Free Telephone Numbers 174
Most Bizarre Complaint to a Telephone Company 176
Part 5 Media Mistakes and Mishaps 179
Biggest On-Line Media Gaffe in a Major Court Case 180
Biggest Goof on an On-Line News Ticker 185
Most Amusing Unfinished Paragraph in a News Story 187
Most Amusing Typo on an Internet News Site 189
Most Humorous Premature Death Announcement 191
Most Gullible Evening News Broadcast 194
Most Outlandish Story to Be Yanked from a Major On-Line News Site 199
Strangest Sight on a News Agency Photograph 202
Most Commotion Caused by a Mobile Phone Message 209
Most Unusual Byline in a Newspaper Article 212
Funniest Example of Poor Judgment by a Journalism Student 214
Most Unusual Correction in the New York Times 216
Most Surprising Satellite Interception 218
Biggest On-Line Media Foul-Up during a Major Election 220
Most Outrageous Off-Color Remark about a Politician's Daughter-in-Law 224
Most Embarrassing Mistake by a Television News Anchor 226
Most Famous Television-Programming Blunder 229
Most Successful Disruption of a Network News Broadcast 233
Most Obscene Comment on a Live Telestrator 236
Part 6 Covernment Glitches, Goofs, and Gags 239
Biggest Premature Release of Sensitive Data 240
Biggest Tax Statement Blunder 243
Most Humorous Spoof of a Government Organization 245
Most Humorous On-Line Auction by a Radio Station 259
Most Humorous Case of Mistaken Identity 262
Most Amusing Computer Foul-Up by a DMV 265
Strangest Computer Glitch during an Election 268
Most Embarrassing Failure to Enforce a Federal Court Order 270
Most Bizarre Case of Overbilling 273
Biggest Financial Windfall in a State Prison 275
Most Potentially Lethal Open-Mike Gaffe by a Politician 277
Most Embarrassing Open-Mike Gaffe by a Politician 280
Biggest Computer Glitch Involving Tax Forms 282
Part 7 Miscellaneous Marvels, Fantastic Feats, and Other Oddities 285
Most Environmentally Damaging Web Site 286
Funniest Blunder at a Democratic Party Fund-Raiser 292
Shortest Press Release by a Publicly Traded Technology Company 295
Best Distraction during a Public School Exam 297
Most Unusual Settlement for a Domain Name Conflict 299
Biggest On-Line Goof during a Major Literary Competition 302
Biggest Library Fine Caused by a Computer Glitch 304
Most Pathetic Rescue from a Vending Machine 306
Photography and Graphic Credits 311
About the Author 314
Do You Have a Story to Tell? 315
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  • Anonymous

    Posted July 6, 2004

    Great read for great laughs!

    I bought this book and some others for my vacation -- this one was by far the one I enjoyed the most! I was laughing so hard that my husband continuously asked me what I was reading. It's a very fast read and one to share with your techie friends.

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