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I: Decision Support and Business Intelligence: 1. Decision Support Systems and Business Intelligence, II: Computerized Decision Support: 2. Decision Making Systems, Modeling, and Support, 3. Decision Support Systems Concepts, Methodologies, and Technologies: An Overview, 4. Modeling and Analysis, III: Business Intelligence: 5. Special Introductory Section: The Essentials of Business Intelligence, 5. Data Warehousing, 6. Business Analytics and Data Visualization, 7. Data, Text, and Web Mining, 9. Business Performance Management, IV: Collaboration, Communication, Group Support Systems, and Knowledge Management, 10. Collaborative Computing-Supported Technologies and Group Support Systems, 11. Knowledge Management, V: Intelligent Systems, 12. Artificial Intelligence and Expert Systems, 13. Advanced Intelligent Systems, 14. Intelligent Systems over the Internet, VI: Implementing Decisions Support Systems, 15. Systems Development and Acquisition, 16. Integration, Impacts, and the Future of Management Support Systems.