Defusing Angry People: Practical Tools for Handling Bullying, Threats, and Violence

Defusing Angry People: Practical Tools for Handling Bullying, Threats, and Violence

by Kevin Fauteux
     
 

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We have all encountered angry people and each of us has, at times, felt angry. But today, anger seems to have become a more pervasive and sometimes violent presence in our lives. The daily aggravations and annoyances that frustrate people seem to anger and even enrage them more than ever before.

Minor traffic accidents lead to physical altercations while serious

Overview

We have all encountered angry people and each of us has, at times, felt angry. But today, anger seems to have become a more pervasive and sometimes violent presence in our lives. The daily aggravations and annoyances that frustrate people seem to anger and even enrage them more than ever before.

Minor traffic accidents lead to physical altercations while serious incidents-teenagers attacking and sometimes killing teachers, parents assaulting one another at children's sporting events, high school students bullying other teenagers on the Internet resulting in suicide and enraged employees going ballistic-are growing in frequency.

Kevin Fauteux presents proven strategies and practical techniques to defuse angry and potentially violent people. Defusing Angry People teaches readers the ways to manage combustible situations such as calming a verbally abusive person, not being intimidated by a bully, handling a serious threat and protecting one's self from volatile encounters.

Editorial Reviews

Library Journal
Anger is a common emotion and a healthy response to hurt and frustration; however, its destructive forms like bullying, road rage, domestic violence, and "going postal" in the workplace have become a social menace, which may be worsening. Fauteux (The Recovery of Self: Regression and Redemption in Religious Experience) presents a theory of escalating stages of anger and offers coping suggestions for customer-service clerks, social-service workers, and others who face difficult and dangerously angry people daily. Each chapter discusses the causes and manifestations of a stage of anger, and tips for defusing and reading the warning signs of escalation are emphasized. The effects of drugs and alcohol are also considered. The author has worked for over two decades in psychotherapeutic and social services fields, and his book reflects those experiences. His research is not presented, but the clear and prudent advice he draws from it makes this an informative resource. He concludes with suggestions for handling violent situations and the debriefing sessions that follow. VERDICT Recommended for general readers and professionals as a valuable training and survival guide for dealing with a range of demanding personalities and circumstances.—Antoinette Brinkman, MLS, Evansville, IN

Product Details

ISBN-13:
9780882823492
Publisher:
New Horizon Press
Publication date:
02/01/2011
Pages:
224
Sales rank:
1,322,715
Product dimensions:
5.63(w) x 8.43(h) x 0.56(d)

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