Defusing Angry People: Practical Tools for Handling Bullying, Threats, and Violence [NOOK Book]

Overview

One in five adults has and anger management problem, and 45 percent are losing their tempers on a regular basis. These alarming statistics show unchecked anger is all around us, whether it be hostile individuals, backstabbing family members, bullies, or normally peaceful people who inexplicably go ballistic. In Defusing Angry People, Kevin Fauteux utilizes his experience treating patients' anger issues, gives important steps to understanding rage, and then shows how to employ specific de-escalation assessment ...
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Defusing Angry People: Practical Tools for Handling Bullying, Threats, and Violence

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Overview

One in five adults has and anger management problem, and 45 percent are losing their tempers on a regular basis. These alarming statistics show unchecked anger is all around us, whether it be hostile individuals, backstabbing family members, bullies, or normally peaceful people who inexplicably go ballistic. In Defusing Angry People, Kevin Fauteux utilizes his experience treating patients' anger issues, gives important steps to understanding rage, and then shows how to employ specific de-escalation assessment techniques to effectively defuse volatile situations.
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Editorial Reviews

Library Journal
Anger is a common emotion and a healthy response to hurt and frustration; however, its destructive forms like bullying, road rage, domestic violence, and "going postal" in the workplace have become a social menace, which may be worsening. Fauteux (The Recovery of Self: Regression and Redemption in Religious Experience) presents a theory of escalating stages of anger and offers coping suggestions for customer-service clerks, social-service workers, and others who face difficult and dangerously angry people daily. Each chapter discusses the causes and manifestations of a stage of anger, and tips for defusing and reading the warning signs of escalation are emphasized. The effects of drugs and alcohol are also considered. The author has worked for over two decades in psychotherapeutic and social services fields, and his book reflects those experiences. His research is not presented, but the clear and prudent advice he draws from it makes this an informative resource. He concludes with suggestions for handling violent situations and the debriefing sessions that follow. VERDICT Recommended for general readers and professionals as a valuable training and survival guide for dealing with a range of demanding personalities and circumstances.—Antoinette Brinkman, MLS, Evansville, IN
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Product Details

  • ISBN-13: 9780882823997
  • Publisher: New Horizon Press
  • Publication date: 5/8/2012
  • Sold by: Barnes & Noble
  • Format: eBook
  • Pages: 224
  • File size: 327 KB

Meet the Author

Kevin Fauteux Ph.D., MSW, has over twenty years of experience in the psychotherapeutic and social services fields, specializing in anger issues. He studied at Fairfield University and Yale University in Connecticut, the Gregorian University in Rome and the Graduate Theological Union in Berkeley,California, where he earned his Ph.D. He has contributed to several religious and psychological journals. Presently he is in private practice as a psychologist in Berkely,California. and heads a clinic for severe mental health and physical problems for the City of San Francisco,California.
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Table of Contents

Introduction 1

Chapter 1 Knowing Yourself: The First Tool of De-Escalation 11

Calm Yourself 13

Parasympathetic Nervous System 17

Calm is Not Doing Nothing 19

Counter-Transference and Anger 22

Identify and Calm Your Anger 29

Chapter 2 Listening to Frustration 31

Listening 31

Active Listening 40

Acknowledge Anger 43

Empathy 48

Verbalize Anger 51

Clarification 53

Problem Solving 56

Tips for Effective Listening 60

Chapter 3 Defensive Anger 61

Defuse Defensive Anger 67

Validate Defensive Anger 71

Set Limits to Anger 76

Narcissistic Anger 80

Know Your Limits 87

Chapter 4 Difficult Angry People 89

Disengage the Difficult Person's Contest 94

Defuse Difficult Anger 97

Keep Your Anger in Check 103

Chapter 5 Hostility 105

Hostile Body Language 110

Defuse Hostility 115

Defuse Hostile Anger 124

Signs of Hostility 130

Chapter 6 Rage 131

Control Rage 136

Defuse Rage 137

Stay in Control 142

Chapter 7 Threats 143

Threat Assessment 144

Defuse Threatening Anger 152

Be Prepared 154

Do Not Threaten Back 156

Acknowledge Threat 159

Alternative Solutions 161

Establish Consequences 163

Deal with Threatening Behavior 165

Sociopathy 168

Defuse the Sociopath 171

Psychosis 172

Defuse the Psychotic 174

Substance Abuse and Aggression 177

Defuse Alcohol/Drug Induced Anger 182

Provide Alternative Options 187

Chapter 8 Violence 189

Protect Yourself 192

Try to Stay Calm 193

Face Your Assailant 195

Use Self-Defense 197

Learn Self-Protection 199

Chapter 9 Post Assault Debriefing 201

Assess Your Encounter with an Angry Person 204

Conclusion 205

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