Delight Your Customers: 7 Simple Ways to Raise Your Customer Service from Ordinary to Extraordinaryby Steve Curtin
Great customer service is rare. In fact, one survey found that while 80 percent of companies described themselves as delivering “superior” service, consumers estimated the number at a mere 8 percent.
The problem, according to service expert Steve Curtin, is actually quite simple. When asked what their work entails,/head>