Delivering Knock Your Socks off Service

Delivering Knock Your Socks off Service

by Kristin Anderson, Ron Zemke
     
 

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The second edition of this bright and breezy service primer is completely updated and includes new information on e-mail, telephone tact, voice mail, chronic complainers, service recovery, problem solving, and managing the "customer from hell". Using anecdotes, cartoons, and checklists, the book makes its point. 136 pp. Pub: 10/97.

Overview

The second edition of this bright and breezy service primer is completely updated and includes new information on e-mail, telephone tact, voice mail, chronic complainers, service recovery, problem solving, and managing the "customer from hell". Using anecdotes, cartoons, and checklists, the book makes its point. 136 pp. Pub: 10/97.

Product Details

ISBN-13:
9780814479704
Publisher:
AMACOM Books
Publication date:
11/21/1997
Series:
Knock Your Socks off Series
Edition description:
REVISED
Pages:
160
Product dimensions:
6.03(w) x 9.04(h) x 0.50(d)

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