Delivering Knock Your Socks Off Service / Edition 5by Performance Research Associates, John Bush
Pub. Date: 10/29/2011
Publisher: AMACOM Books
Who would’ve thought that a practical, fun, easy-to-read customer service book would capture the hearts of hundreds of thousands of readers? Now, celebrating its 20th anniversary, Delivering Knock Your Socks Off Service has been completely revised and is better than ever!
Still the go-to guide on providing the kind/i>/head>