Delivering Profitable Value

Overview

In Delivering Profitable Value, Michael Lanning draws from over twenty-five years' experience to offer a fundamentally new approach to strategy and performance, showing how any business can transform itself into a value delivery system that consistently and profitably delivers superior experiences to customers. At its core, Delivering Profitable Value is about the creative relationship between an organization and its customers. Michael Lanning's landmark book provides a tested method for establishing and ...
See more details below
Available through our Marketplace sellers.
Other sellers (Hardcover)
  • All (3) from $24.79   
  • Used (3) from $24.79   
Close
Sort by
Page 1 of 1
Showing All
Note: Marketplace items are not eligible for any BN.com coupons and promotions
$24.79
Seller since 2009

Feedback rating:

(23228)

Condition:

New — never opened or used in original packaging.

Like New — packaging may have been opened. A "Like New" item is suitable to give as a gift.

Very Good — may have minor signs of wear on packaging but item works perfectly and has no damage.

Good — item is in good condition but packaging may have signs of shelf wear/aging or torn packaging. All specific defects should be noted in the Comments section associated with each item.

Acceptable — item is in working order but may show signs of wear such as scratches or torn packaging. All specific defects should be noted in the Comments section associated with each item.

Used — An item that has been opened and may show signs of wear. All specific defects should be noted in the Comments section associated with each item.

Refurbished — A used item that has been renewed or updated and verified to be in proper working condition. Not necessarily completed by the original manufacturer.

Very Good
Our feedback rating says it all: Five star service and fast delivery! We have shipped four million items to happy customers, and have one MILLION unique items ready to ship today!

Ships from: Toledo, OH

Usually ships in 1-2 business days

  • Canadian
  • International
  • Standard, 48 States
  • Standard (AK, HI)
  • Express, 48 States
  • Express (AK, HI)
$74.30
Seller since 2014

Feedback rating:

(282)

Condition: Very Good
Very good.

Ships from: Chatham, NJ

Usually ships in 1-2 business days

  • Canadian
  • International
  • Standard, 48 States
  • Standard (AK, HI)
  • Express, 48 States
  • Express (AK, HI)
$176.19
Seller since 2014

Feedback rating:

(282)

Condition: Like New
As new.

Ships from: Chatham, NJ

Usually ships in 1-2 business days

  • Canadian
  • International
  • Standard, 48 States
  • Standard (AK, HI)
  • Express, 48 States
  • Express (AK, HI)
Page 1 of 1
Showing All
Close
Sort by
Sending request ...

Overview

In Delivering Profitable Value, Michael Lanning draws from over twenty-five years' experience to offer a fundamentally new approach to strategy and performance, showing how any business can transform itself into a value delivery system that consistently and profitably delivers superior experiences to customers. At its core, Delivering Profitable Value is about the creative relationship between an organization and its customers. Michael Lanning's landmark book provides a tested method for establishing and nurturing those relationships, and capturing the profitable growth that results.
Read More Show Less

Editorial Reviews

Booknews
Introduces an approach to business that takes account of the real needs of customers. Describes its philosophy and framework and a practical methodology for applying it. Also explores changes that occur in how managers define their business and their roles in it. Cites case studies of successes and failures of well known large companies. Annotation c. Book News, Inc., Portland, OR (booknew.com)
Read More Show Less

Product Details

  • ISBN-13: 9781900961042
  • Publisher: Wiley, John & Sons, Incorporated
  • Publication date: 8/28/1998
  • Pages: 320

Table of Contents

Acknowledgments
A Brief Overview of Delivering Profitable Value
Introduction - Beyond the looking glass 1
Pt. 1 Understand the Heart of Business: What Delivering Profitable Value is 17
Ch. 1 Internally-Driven and Customer-Compelled Management Aren't Value-Delivery Focused 18
Ch. 2 Customers' Resulting Experiences: Essence of a Real Value Proposition 39
Ch. 3 The Good, the Bad and the Unintended: Every Business Delivers a Value Proposition 55
Ch. 4 To Choose or Not to Choose a Complete Value Proposition, That is Management's Question 62
Ch. 5 Some of What a Real Value Proposition Isn't 72
Ch. 6 Playing to Win: Choose Good Value Propositions 80
Ch. 7 Provide and Communicate: Delivering is More Than Lip Service 89
Ch. 8 Design a Business Forward: the Value Delivery System 116
Ch. 9 Staying Alive: Adjust and Recreate Your VDS 136
Ch. 10 and Now ... Will the Real Customer Please Stand Up? The Value Delivery Chain 151
Ch. 11 Primary and Supporting VDSs: Control the Chain Reaction 159
Ch. 12 Don't Sell to Business-Customers: Improve Their VDSs Instead 176
Ch. 13 Define the Firm's VDSs: Key Task of Corporate Strategy 180
Ch. 14 Define VDSs Within the Context of their Market-Space 190
Pt. 2 How to Deliver Profitable Value 195
Ch. 15 Formulate Strategy by Identifying and Choosing Value Delivery Options 196
Ch. 16 Stop Listening: Become Customers to Discover What They Really Want 216
Ch. 17 Virtual Videos of the Customer's Life: Structured Method for Becoming the Customer 228
Ch. 18 What's Competition Got to Do with it? Understanding Customers' Alternatives 254
Ch. 19 Make Disciplined Choices: Implement VDS-Structured Business Plans 260
Ch. 20 What to Do Monday Morning? 282
Conclusion - Lead Beyond a Few Improvements, Build a Great Company: Institutionalize DPV 289
Glossary of DPV Terms 313
Index 317
Read More Show Less

Customer Reviews

Be the first to write a review
( 0 )
Rating Distribution

5 Star

(0)

4 Star

(0)

3 Star

(0)

2 Star

(0)

1 Star

(0)

Your Rating:

Your Name: Create a Pen Name or

Barnes & Noble.com Review Rules

Our reader reviews allow you to share your comments on titles you liked, or didn't, with others. By submitting an online review, you are representing to Barnes & Noble.com that all information contained in your review is original and accurate in all respects, and that the submission of such content by you and the posting of such content by Barnes & Noble.com does not and will not violate the rights of any third party. Please follow the rules below to help ensure that your review can be posted.

Reviews by Our Customers Under the Age of 13

We highly value and respect everyone's opinion concerning the titles we offer. However, we cannot allow persons under the age of 13 to have accounts at BN.com or to post customer reviews. Please see our Terms of Use for more details.

What to exclude from your review:

Please do not write about reviews, commentary, or information posted on the product page. If you see any errors in the information on the product page, please send us an email.

Reviews should not contain any of the following:

  • - HTML tags, profanity, obscenities, vulgarities, or comments that defame anyone
  • - Time-sensitive information such as tour dates, signings, lectures, etc.
  • - Single-word reviews. Other people will read your review to discover why you liked or didn't like the title. Be descriptive.
  • - Comments focusing on the author or that may ruin the ending for others
  • - Phone numbers, addresses, URLs
  • - Pricing and availability information or alternative ordering information
  • - Advertisements or commercial solicitation

Reminder:

  • - By submitting a review, you grant to Barnes & Noble.com and its sublicensees the royalty-free, perpetual, irrevocable right and license to use the review in accordance with the Barnes & Noble.com Terms of Use.
  • - Barnes & Noble.com reserves the right not to post any review -- particularly those that do not follow the terms and conditions of these Rules. Barnes & Noble.com also reserves the right to remove any review at any time without notice.
  • - See Terms of Use for other conditions and disclaimers.
Search for Products You'd Like to Recommend

Recommend other products that relate to your review. Just search for them below and share!

Create a Pen Name

Your Pen Name is your unique identity on BN.com. It will appear on the reviews you write and other website activities. Your Pen Name cannot be edited, changed or deleted once submitted.

 
Your Pen Name can be any combination of alphanumeric characters (plus - and _), and must be at least two characters long.

Continue Anonymously

    If you find inappropriate content, please report it to Barnes & Noble
    Why is this product inappropriate?
    Comments (optional)