Delmar's Administrative Medical Assisting / Edition 1

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Delmar's complete learning system prepares students to become multiskilled medical assistants for the 21st century! This revised full-color administrative medical assisting textbook is part of a dynamic learning system that includes a free administrative skills CD-ROM bound in the text; a separate workbook; and instructor support materials. Together, these learning tools integrate essential and advanced competencies set forth by the AAMA's Role Delineation Study, emphasizing interpersonal communications and changes in the health care setting. The entire learning system is complemented by real-life characters and scenarios from the field of medical assisting—a feature not found in any other text!New to the Second EditionAll procedures grouped at the end of chapters for easier accessibilityIncreased number of case studies for critical thinking skillsWeb activities at the end of each chapterPsychological tip box in each chapter reflecting CAAHEP mandatesSkills CD-ROM provides varied activities in all front office functionsOther Outstanding FeaturesFull-color illustrations and photographs throughout reinforce chapter content and provide visual emphasis"How to Use This Book" and "How to Use the Skills CD-ROM" sections help you understand the structure of the learning systemAll appropriate chapters include key terms, chapter outlines, objectives, role delineation components, real-life scenarios, patient teaching tips, step-by-step procedures, case studies, and review questionsIcons highlight important topics such as computers, managed care, safety, cultural issues, and infection control

Topics incl. cultural heritage in medicine, universal percautions, scheduling materials, telephone techniques.

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Product Details

  • ISBN-13: 9780827385283
  • Publisher: Cengage Learning
  • Publication date: 8/14/1997
  • Edition description: Older Edition
  • Edition number: 1
  • Pages: 431

Meet the Author

Wilburta (Billie) Q. Lindh, CMA, is an instructor and former program director of the Medical Assisting Program at Highline Community College, Des Moines, Washington. Billie has taught at Highline for ten years, and is a member of the Sea-Tac Chapter of the American Association of Medical Assistants. She is a frequent lecturer at AAMA seminars on the importance of communication and is co-author of three other medical assistant texts, including Therapeutic Communications for Allied Health Professions by Delmar Publishers.

Marilyn S. Pooler, RN, MA, MEd, is a professor in medical assisting. She taught for more than 25 years at Springfield Technical Community College in Springfield,
Massachusetts, and served as Department Chairperson for several years. She has served on the Certifying Board of the AAMA Task Force for test construction and was a site surveyor for the AAMA for many years. She presently teaches refresher courses to medical assistants, licensed practical nurses, and registered nurses at Springfield Technical Community College.

Joanne U. Cerrato, BS, MT (ASCP), MA, is a professor, department chairperson, and program director of the Clinical Laboratory Science Department, Springfield Technical Community College, Springfield, Massachusetts. Joanne, who has taught at Springfield for fifteen years, is a member of the American Society for Clinical Sciences, Society for Clinical Pathologists, American Medical Technologists, Clinical Laboratory Science Society of Central New England, and the National Accrediting Agency for Clinical Laboratory Sciences (NAACLS). Joanne is also on the NAACLS task force of the laboratory assistant curriculum and on the executive board of the New England Association of Allied Health Educators.

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Table of Contents

Managing Authors x
Acknowledgments xi
Reviewers xii
Contributors xiii
List of Procedures xiv
Preface xv
How to Use This Book xviii
How to Use the Medical Assisting Administrative Skills CD-ROM xx
Section I General Procedures 1
Unit 1 Introduction to Medical Assisting and Health Professions 2
Chapter 1 Medical Assisting as a Profession 3
Chapter 2 Health Care Settings and the Health Care Team 15
Chapter 3 History of Medicine 29
Unit 2 The Therapeutic Approach 36
Chapter 4 Therapeutic Communication Skills 37
Chapter 5 Coping Skills for the Medical Assistant 51
Chapter 6 The Therapeutic Approach to the Patient with Life-Threatening Illness 59
Unit 3 Responsible Medical Practice 66
Chapter 7 Legal Considerations 67
Chapter 8 Ethical Considerations 83
Chapter 9 Emergency Procedures and First Aid 93
Section II Administrative Procedures 129
Unit 4 Integrated Administrative Procedures 130
Chapter 10 Creating the Facility Environment 131
Chapter 11 Computers in the Ambulatory Care Setting 137
Chapter 12 Telephone Techniques 155
Chapter 13 Patient Scheduling 175
Chapter 14 Medical Records Management 191
Chapter 15 Written Communications 215
Chapter 16 Transcription 241
Unit 5 Managing Facility Finances 256
Chapter 17 Daily Financial Practices 257
Chapter 18 Medical Insurance 281
Chapter 19 Medical Insurance Coding 295
Chapter 20 Billing and Collections 309
Chapter 21 Accounting Practices 321
Section III Professional Procedures 331
Unit 6 Office and Human Resource Management 332
Chapter 22 The Medical Assistant as Office Manager 333
Chapter 23 The Medical Assistant as Human Resources Manager 357
Unit 7 Entry into the Profession 376
Chapter 24 Preparing for Medical Assisting Credentials 377
Chapter 25 Employment Strategies 387
Appendix A Common Medical Abbreviations and Symbols 405
Appendix B Top 200 Drugs by Retail Sales in 2000 411
Appendix C Medical Assistant Role Delineation Chart 415
Appendix D Answers to Case Study Reviews 417
Glossary 424
Index 435
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