Delmar's Administrative Medical Assisting / Edition 3

Delmar's Administrative Medical Assisting / Edition 3

by Wilburta Q. Lindh, Marilyn S. Pooler, Carol D. Tamparo, Barbara M. Dahl
     
 

ISBN-10: 1401881351

ISBN-13: 9781401881351

Pub. Date: 12/21/2005

Publisher: Cengage Learning

Delmar's complete learning system prepares students to become multiskilled medical assistants for the 21st century! This revised full-color administrative medical assisting textbook is part of a dynamic learning system that includes a free administrative skills CD-ROM bound in the text; a separate workbook; and instructor support materials. Together, these learning

Overview

Delmar's complete learning system prepares students to become multiskilled medical assistants for the 21st century! This revised full-color administrative medical assisting textbook is part of a dynamic learning system that includes a free administrative skills CD-ROM bound in the text; a separate workbook; and instructor support materials. Together, these learning tools integrate essential and advanced competencies set forth by the AAMA's Role Delineation Study, emphasizing interpersonal communications and changes in the health care setting. The entire learning system is complemented by real-life characters and scenarios from the field of medical assisting—a feature not found in any other text!New to the Second EditionAll procedures grouped at the end of chapters for easier accessibilityIncreased number of case studies for critical thinking skillsWeb activities at the end of each chapterPsychological tip box in each chapter reflecting CAAHEP mandatesSkills CD-ROM provides varied activities in all front office functionsOther Outstanding FeaturesFull-color illustrations and photographs throughout reinforce chapter content and provide visual emphasis"How to Use This Book" and "How to Use the Skills CD-ROM" sections help you understand the structure of the learning systemAll appropriate chapters include key terms, chapter outlines, objectives, role delineation components, real-life scenarios, patient teaching tips, step-by-step procedures, case studies, and review questionsIcons highlight important topics such as computers, managed care, safety, cultural issues, and infection control

Product Details

ISBN-13:
9781401881351
Publisher:
Cengage Learning
Publication date:
12/21/2005
Edition description:
REV
Pages:
576
Product dimensions:
8.60(w) x 11.00(h) x 1.00(d)

Table of Contents

Managing Authorsx
Acknowledgmentsxi
Reviewersxii
Contributorsxiii
List of Proceduresxiv
Prefacexv
How to Use This Bookxviii
How to Use the Medical Assisting Administrative Skills CD-ROMxx
Section IGeneral Procedures1
Unit 1Introduction to Medical Assisting and Health Professions2
Chapter 1Medical Assisting as a Profession3
Chapter 2Health Care Settings and the Health Care Team15
Chapter 3History of Medicine29
Unit 2The Therapeutic Approach36
Chapter 4Therapeutic Communication Skills37
Chapter 5Coping Skills for the Medical Assistant51
Chapter 6The Therapeutic Approach to the Patient with Life-Threatening Illness59
Unit 3Responsible Medical Practice66
Chapter 7Legal Considerations67
Chapter 8Ethical Considerations83
Chapter 9Emergency Procedures and First Aid93
Section IIAdministrative Procedures129
Unit 4Integrated Administrative Procedures130
Chapter 10Creating the Facility Environment131
Chapter 11Computers in the Ambulatory Care Setting137
Chapter 12Telephone Techniques155
Chapter 13Patient Scheduling175
Chapter 14Medical Records Management191
Chapter 15Written Communications215
Chapter 16Transcription241
Unit 5Managing Facility Finances256
Chapter 17Daily Financial Practices257
Chapter 18Medical Insurance281
Chapter 19Medical Insurance Coding295
Chapter 20Billing and Collections309
Chapter 21Accounting Practices321
Section IIIProfessional Procedures331
Unit 6Office and Human Resource Management332
Chapter 22The Medical Assistant as Office Manager333
Chapter 23The Medical Assistant as Human Resources Manager357
Unit 7Entry into the Profession376
Chapter 24Preparing for Medical Assisting Credentials377
Chapter 25Employment Strategies387
Appendix ACommon Medical Abbreviations and Symbols405
Appendix BTop 200 Drugs by Retail Sales in 2000411
Appendix CMedical Assistant Role Delineation Chart415
Appendix DAnswers to Case Study Reviews417
Glossary424
Index435

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