Delmar's Administrative Medical Assisting / Edition 3

Hardcover (Print)
Used and New from Other Sellers
Used and New from Other Sellers
from $1.99
Usually ships in 1-2 business days
(Save 98%)
Other sellers (Hardcover)
  • All (28) from $1.99   
  • New (14) from $69.95   
  • Used (14) from $1.99   
Close
Sort by
Page 1 of 2
Showing 1 – 10 of 14 (2 pages)
Note: Marketplace items are not eligible for any BN.com coupons and promotions
$69.95
Seller since 2010

Feedback rating:

(48)

Condition:

New — never opened or used in original packaging.

Like New — packaging may have been opened. A "Like New" item is suitable to give as a gift.

Very Good — may have minor signs of wear on packaging but item works perfectly and has no damage.

Good — item is in good condition but packaging may have signs of shelf wear/aging or torn packaging. All specific defects should be noted in the Comments section associated with each item.

Acceptable — item is in working order but may show signs of wear such as scratches or torn packaging. All specific defects should be noted in the Comments section associated with each item.

Used — An item that has been opened and may show signs of wear. All specific defects should be noted in the Comments section associated with each item.

Refurbished — A used item that has been renewed or updated and verified to be in proper working condition. Not necessarily completed by the original manufacturer.

New
"New, ships through UPS and DHL. Excellent customer service. Satisfaction guaranteed!! "

Ships from: STERLING HEIGHTS, MI

Usually ships in 1-2 business days

  • Canadian
  • International
  • Standard, 48 States
  • Standard (AK, HI)
$91.50
Seller since 2010

Feedback rating:

(4)

Condition: New
Book is New, In Excellent condition. Includes sealed CD. Crisp! Quantity Available: 1. ISBN: 1401881351. ISBN/EAN: 9781401881351. Inventory No: 1560777403. 3rd Edition.

Ships from: Burgin, KY

Usually ships in 1-2 business days

  • Canadian
  • International
  • Standard, 48 States
  • Standard (AK, HI)
  • Express, 48 States
  • Express (AK, HI)
$91.50
Seller since 2010

Feedback rating:

(4)

Condition: New
Book is New, In Excellent condition. Includes sealed CD. Crisp! Quantity Available: 1. ISBN: 1401881351. ISBN/EAN: 9781401881351. Inventory No: 1560777404. 3rd Edition.

Ships from: Burgin, KY

Usually ships in 1-2 business days

  • Canadian
  • International
  • Standard, 48 States
  • Standard (AK, HI)
  • Express, 48 States
  • Express (AK, HI)
$91.50
Seller since 2005

Feedback rating:

(366)

Condition: New
Albany, NY 2005 Hardcover 3rd Edition New Book Book is New, In Excellent condition. Includes sealed CD. Crisp! Quantity Available: 1. ISBN: 1401881351. ISBN/EAN: 9781401881351. ... Inventory No: 1560777403. Read more Show Less

Ships from: Burgin, KY

Usually ships in 1-2 business days

  • Canadian
  • International
  • Standard, 48 States
  • Standard (AK, HI)
  • Express, 48 States
  • Express (AK, HI)
$91.50
Seller since 2005

Feedback rating:

(366)

Condition: New
Albany, NY 2005 Hardcover 3rd Edition New Book Book is New, In Excellent condition. Includes sealed CD. Crisp! Quantity Available: 1. ISBN: 1401881351. ISBN/EAN: 9781401881351. ... Inventory No: 1560777404. Read more Show Less

Ships from: Burgin, KY

Usually ships in 1-2 business days

  • Canadian
  • International
  • Standard, 48 States
  • Standard (AK, HI)
  • Express, 48 States
  • Express (AK, HI)
$93.00
Seller since 2010

Feedback rating:

(4)

Condition: New
Book is New, In Excellent condition. Includes sealed CD. Crisp! Quantity Available: 1. ISBN: 1401881351. ISBN/EAN: 9781401881351. Inventory No: 1560777401. 3rd Edition.

Ships from: Burgin, KY

Usually ships in 1-2 business days

  • Canadian
  • International
  • Standard, 48 States
  • Standard (AK, HI)
  • Express, 48 States
  • Express (AK, HI)
$93.00
Seller since 2010

Feedback rating:

(4)

Condition: New
Book is New, In Excellent condition. Includes sealed CD. Crisp! Quantity Available: 1. ISBN: 1401881351. ISBN/EAN: 9781401881351. Inventory No: 1560777402. 3rd Edition.

Ships from: Burgin, KY

Usually ships in 1-2 business days

  • Canadian
  • International
  • Standard, 48 States
  • Standard (AK, HI)
  • Express, 48 States
  • Express (AK, HI)
$93.00
Seller since 2005

Feedback rating:

(366)

Condition: New
Albany, NY 2005 Hardcover 3rd Edition New Book Book is New, In Excellent condition. Includes sealed CD. Crisp! Quantity Available: 1. ISBN: 1401881351. ISBN/EAN: 9781401881351. ... Inventory No: 1560777401. Read more Show Less

Ships from: Burgin, KY

Usually ships in 1-2 business days

  • Canadian
  • International
  • Standard, 48 States
  • Standard (AK, HI)
  • Express, 48 States
  • Express (AK, HI)
$93.00
Seller since 2005

Feedback rating:

(366)

Condition: New
Albany, NY 2005 Hardcover 3rd Edition New Book Book is New, In Excellent condition. Includes sealed CD. Crisp! Quantity Available: 1. ISBN: 1401881351. ISBN/EAN: 9781401881351. ... Inventory No: 1560777402. Read more Show Less

Ships from: Burgin, KY

Usually ships in 1-2 business days

  • Canadian
  • International
  • Standard, 48 States
  • Standard (AK, HI)
  • Express, 48 States
  • Express (AK, HI)
$95.00
Seller since 2010

Feedback rating:

(4)

Condition: New
Book is New, In Excellent condition. Includes sealed CD. Crisp! Quantity Available: 1. ISBN: 1401881351. ISBN/EAN: 9781401881351. Inventory No: 1560777398. 3rd Edition.

Ships from: Burgin, KY

Usually ships in 1-2 business days

  • Canadian
  • International
  • Standard, 48 States
  • Standard (AK, HI)
  • Express, 48 States
  • Express (AK, HI)
Page 1 of 2
Showing 1 – 10 of 14 (2 pages)
Close
Sort by

Overview

Delmar's complete learning system prepares students to become multiskilled medical assistants for the 21st century! This revised full-color administrative medical assisting textbook is part of a dynamic learning system that includes a free administrative skills CD-ROM bound in the text; a separate workbook; and instructor support materials. Together, these learning tools integrate essential and advanced competencies set forth by the AAMA's Role Delineation Study, emphasizing interpersonal communications and changes in the health care setting. The entire learning system is complemented by real-life characters and scenarios from the field of medical assisting—a feature not found in any other text!New to the Second EditionAll procedures grouped at the end of chapters for easier accessibilityIncreased number of case studies for critical thinking skillsWeb activities at the end of each chapterPsychological tip box in each chapter reflecting CAAHEP mandatesSkills CD-ROM provides varied activities in all front office functionsOther Outstanding FeaturesFull-color illustrations and photographs throughout reinforce chapter content and provide visual emphasis"How to Use This Book" and "How to Use the Skills CD-ROM" sections help you understand the structure of the learning systemAll appropriate chapters include key terms, chapter outlines, objectives, role delineation components, real-life scenarios, patient teaching tips, step-by-step procedures, case studies, and review questionsIcons highlight important topics such as computers, managed care, safety, cultural issues, and infection control

Topics incl. cultural heritage in medicine, universal percautions, scheduling materials, telephone techniques.

Read More Show Less

Product Details

  • ISBN-13: 9781401881351
  • Publisher: Cengage Learning
  • Publication date: 12/21/2005
  • Edition description: REV
  • Edition number: 3
  • Pages: 576
  • Product dimensions: 8.60 (w) x 11.00 (h) x 1.00 (d)

Meet the Author


Wilburta (Billie) Q. Lindh, CMA (AAMA), holds professor emerita status at Highline Community College in Des Moines, Washington, where she served as director and consultant to the Medical Assistant Program. During her tenure at the college, she received the Outstanding Faculty Member of the Year award for 2000. Lindh is a member of the SeaTac Chapter of the American Association of Medical Assistants (AAMA) and has lectured at AAMA seminars and conducted in-service workshops on various topics throughout the country. She is a coauthor of respected textbooks on medical assisting, radiology, and ophthalmology, as well as the medical assistant chapter in the GUIDE TO CAREERS IN THE HEALTH PROFESSIONS.

Marilyn S. Pooler, RN, MEd, RMA(AMT), is a Professor in the Medical Assisting Department at Springfield Technical Community College, Springfield, Massachusetts. Marilyn has taught at Springfield for twenty years and previously served as chair of the Medical Assisting Department. She is on the certifying board of the AAMA task force for test construction and is a member of the executive board of the New England Association of Allied Health Educators. She is also a site surveyor for AAMA, reviewing medical assisting programs at schools and colleges seeking accreditation.

Formerly Dean of Business and Allied Health, Lake Washington Technical College, Kirkland, WA Co-Author of three additional texts for use with allied health professionals Member of SeaTac American Association of Medical Assistants Past President of Lake Washington College Foundation. You can find me on Facebook.

Barbara M. Dahl, CMA (AAMA), CPC, served as a faculty member and coordinator of the Medical Assisting Program at Whatcom Community College in Bellingham, Washington, for 20 years. She continues to be an active member of several professional organizations, including the Whatcom County Chapter of Medical Assistants, the Washington State Society of Medical Assistants, the American Association of Medical Assistants (AAMA), and the Washington State Medical Assisting Educators. Dahl is also actively involved in medical management and personnel consulting, curriculum development, and program accreditation advising, as well as advocating for medical assistants to enjoy the right to practice in Washington.

Read More Show Less

Table of Contents

Managing Authors x
Acknowledgments xi
Reviewers xii
Contributors xiii
List of Procedures xiv
Preface xv
How to Use This Book xviii
How to Use the Medical Assisting Administrative Skills CD-ROM xx
Section I General Procedures 1
Unit 1 Introduction to Medical Assisting and Health Professions 2
Chapter 1 Medical Assisting as a Profession 3
Chapter 2 Health Care Settings and the Health Care Team 15
Chapter 3 History of Medicine 29
Unit 2 The Therapeutic Approach 36
Chapter 4 Therapeutic Communication Skills 37
Chapter 5 Coping Skills for the Medical Assistant 51
Chapter 6 The Therapeutic Approach to the Patient with Life-Threatening Illness 59
Unit 3 Responsible Medical Practice 66
Chapter 7 Legal Considerations 67
Chapter 8 Ethical Considerations 83
Chapter 9 Emergency Procedures and First Aid 93
Section II Administrative Procedures 129
Unit 4 Integrated Administrative Procedures 130
Chapter 10 Creating the Facility Environment 131
Chapter 11 Computers in the Ambulatory Care Setting 137
Chapter 12 Telephone Techniques 155
Chapter 13 Patient Scheduling 175
Chapter 14 Medical Records Management 191
Chapter 15 Written Communications 215
Chapter 16 Transcription 241
Unit 5 Managing Facility Finances 256
Chapter 17 Daily Financial Practices 257
Chapter 18 Medical Insurance 281
Chapter 19 Medical Insurance Coding 295
Chapter 20 Billing and Collections 309
Chapter 21 Accounting Practices 321
Section III Professional Procedures 331
Unit 6 Office and Human Resource Management 332
Chapter 22 The Medical Assistant as Office Manager 333
Chapter 23 The Medical Assistant as Human Resources Manager 357
Unit 7 Entry into the Profession 376
Chapter 24 Preparing for Medical Assisting Credentials 377
Chapter 25 Employment Strategies 387
Appendix A Common Medical Abbreviations and Symbols 405
Appendix B Top 200 Drugs by Retail Sales in 2000 411
Appendix C Medical Assistant Role Delineation Chart 415
Appendix D Answers to Case Study Reviews 417
Glossary 424
Index 435
Read More Show Less

Customer Reviews

Be the first to write a review
( 0 )
Rating Distribution

5 Star

(0)

4 Star

(0)

3 Star

(0)

2 Star

(0)

1 Star

(0)

Your Rating:

Your Name: Create a Pen Name or

Barnes & Noble.com Review Rules

Our reader reviews allow you to share your comments on titles you liked, or didn't, with others. By submitting an online review, you are representing to Barnes & Noble.com that all information contained in your review is original and accurate in all respects, and that the submission of such content by you and the posting of such content by Barnes & Noble.com does not and will not violate the rights of any third party. Please follow the rules below to help ensure that your review can be posted.

Reviews by Our Customers Under the Age of 13

We highly value and respect everyone's opinion concerning the titles we offer. However, we cannot allow persons under the age of 13 to have accounts at BN.com or to post customer reviews. Please see our Terms of Use for more details.

What to exclude from your review:

Please do not write about reviews, commentary, or information posted on the product page. If you see any errors in the information on the product page, please send us an email.

Reviews should not contain any of the following:

  • - HTML tags, profanity, obscenities, vulgarities, or comments that defame anyone
  • - Time-sensitive information such as tour dates, signings, lectures, etc.
  • - Single-word reviews. Other people will read your review to discover why you liked or didn't like the title. Be descriptive.
  • - Comments focusing on the author or that may ruin the ending for others
  • - Phone numbers, addresses, URLs
  • - Pricing and availability information or alternative ordering information
  • - Advertisements or commercial solicitation

Reminder:

  • - By submitting a review, you grant to Barnes & Noble.com and its sublicensees the royalty-free, perpetual, irrevocable right and license to use the review in accordance with the Barnes & Noble.com Terms of Use.
  • - Barnes & Noble.com reserves the right not to post any review -- particularly those that do not follow the terms and conditions of these Rules. Barnes & Noble.com also reserves the right to remove any review at any time without notice.
  • - See Terms of Use for other conditions and disclaimers.
Search for Products You'd Like to Recommend

Recommend other products that relate to your review. Just search for them below and share!

Create a Pen Name

Your Pen Name is your unique identity on BN.com. It will appear on the reviews you write and other website activities. Your Pen Name cannot be edited, changed or deleted once submitted.

 
Your Pen Name can be any combination of alphanumeric characters (plus - and _), and must be at least two characters long.

Continue Anonymously

    If you find inappropriate content, please report it to Barnes & Noble
    Why is this product inappropriate?
    Comments (optional)