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From the Publisher
"I'm proud to say I'm a Deming disciple, and we at Ford are committed to his operating principles, particularlly the ethic of continuous improvement and and the involvement of all employees."
— Donald E. Petersen, Chairman of the Board (retired), Ford Motor Company
"W. Edwards Deming is to management what Benjamin Franklin was to the Republican conscience — a guide, a prophet, an instigator. Here in one book is an incisive summary of his wisdom."
— Robert Reich, former Secretary of Labor