Denial: Why Business Leaders Fail to Look Facts in the Face--and What to Do About It

Overview


"Wise. Relevant. Riveting." -Jim Collins, author of Good to Great

Denial is the unconscious belief that a certain fact is too terrible to face and therefore cannot be true. It turns challenges into crises, dilemmas into catastrophes. It's the single greatest obstacle business leaders face.

Now Harvard business School professor Richard S. Tedlow tackles two essential questions: Why do so many sane, smart leaders often refuse to accept and act ...

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Denial: Why Business Leaders Fail to Look Facts in the Face--and What to Do About It

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Overview


"Wise. Relevant. Riveting." -Jim Collins, author of Good to Great

Denial is the unconscious belief that a certain fact is too terrible to face and therefore cannot be true. It turns challenges into crises, dilemmas into catastrophes. It's the single greatest obstacle business leaders face.

Now Harvard business School professor Richard S. Tedlow tackles two essential questions: Why do so many sane, smart leaders often refuse to accept and act on the facts that threaten their companies and careers? And how do we find the courage to resist denial when facing new trends, changing markets, and tough new competitors?

Tedlow highlights strategies the best leaders use to face hard facts and turn challenges into opportunities. His book will help you become one of them.

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Product Details

  • ISBN-13: 9781591843917
  • Publisher: Portfolio Trade
  • Publication date: 2/22/2011
  • Pages: 288
  • Sales rank: 800,972
  • Product dimensions: 5.40 (w) x 8.30 (h) x 0.90 (d)

Meet the Author

Richard S. Tedlow is the Class of 1949 Professor of Business Administration at Harvard Business School and the author of Giants of Enterprise (one of BusinessWeek’s ten best books of  2001) and The Watson Dynasty.

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Table of Contents

Preface to the Paperback Edition xiii

Introduction 1

Part I Getting It Wrong

1 Shooting the Messenger: Henry Ford and the Model T 7

2 What Denial Is, and Is Not 30

3 The Technological Chasm: Denial in the Tire Industry 39

4 "They Just Didn't Believe These Things Were Happening": Denial at the A&P 57

5 The Edifice Complex: Denial at Sears 78

6 Success Today vs. Success Tomorrow: Denial and the IBM PC 96

Act I The IBM System/360 99

Act II IBM and the PC 105

Act III IBM's Comeback 114

7 Coke's New Formula for Denial 116

8 The Madness of Crowds: Delivering Denial at Webvan 129

9 Strategy, Structure, and Facing Facts at DuPont 145

10 "Why Shouldn't You and I Walk Out the Door...?": A New Perspective at Intel 163

11 Data-Driven Emotional Intelligence: Tylenol's Comeback 182

12 A New Point of View 204

Acknowledgments 217

Notes 219

Bibliography 243

Index 255

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