Design for Six Sigma for Green Belts and Champions: Applications for Service Operations - Foundations, Tools, DMADV, Cases, and Certification
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Design for Six Sigma for Green Belts and Champions: Applications for Service Operations - Foundations, Tools, DMADV, Cases, and Certification

by Howard S. Gitlow, David A. Levine, Edward A. Popovich, David M. Levine
     
 

ISBN-10: 0131855247

ISBN-13: 9780131855243

Pub. Date: 06/23/2006

Publisher: FT Press

Most Six Sigma books are targeted at manufacturers, and don't reflect the unique implementation challenges service companies face. This book fills the gap. Using its practical, start-to-finish guidance, service company teams can utilize Six Sigma to drive powerful bottom-line benefits. The authors systematically introduce the management foundation required to

Overview

Most Six Sigma books are targeted at manufacturers, and don't reflect the unique implementation challenges service companies face. This book fills the gap. Using its practical, start-to-finish guidance, service company teams can utilize Six Sigma to drive powerful bottom-line benefits. The authors systematically introduce the management foundation required to implement Six Sigma successfully. Readers will discover how to lead teams to achieve results in shorter time frames, and present projects to executives concisely and effectively. This book thoroughly covers every stage of the DMADV Design for Six Sigma® Management improvement model: Define, Measure, Analyze, Design, and Verify/Validate. Outputs from Minitab, JMP, and SigmaFlow are illustrated and provided on CD-ROM and through downloadable date sets and templates.

Product Details

ISBN-13:
9780131855243
Publisher:
FT Press
Publication date:
06/23/2006
Series:
Six Sigma Series
Edition description:
Book & CD-ROM
Pages:
688
Product dimensions:
7.38(w) x 9.54(h) x 1.33(d)

Table of Contents

Acknowledgments and Thanks xx

About the Authors xxi

Preface xxiii

Part I: Design for Six Sigma Basics 1

Chapter 1: Foundations of Six Sigma Management 3

Chapter 2: Six Sigma Roles, Responsibilities, and Terminology 31

Chapter 3: Macro Model of Six Sigma Management (Dashboards) 49

Part II: The Design for Six Sigma (DFSS) Model 75

Chapter 4: Define Phase 77

Chapter 5: Measure Phase 107

Chapter 6: Analyze Phase 157

Chapter 7: Design Phase 207

Chapter 8: Verify/Validate Phase 249

Part III: Design for Six Sigma Tools and Methods 283

Chapter 9: Basics of Statistical Studies 285

Chapter 10: Design of Experiments 297

Chapter 11: Multiple Regression 351

Chapter 12: Additional Tools and Methods 393

Chapter 13: Discrete Event Simulation Models 417

Chapter 14: Articulating the Voice of the Stakeholder 457

Chapter 15: Enhancing Creativity to Develop Alternative Designs 509

Chapter 16: Professional Interpersonal Behavior Skills, Team Behavior Skills, and Six Sigma Management 531

Part IV: Design for Six Sigma Case Study 561

Chapter 17: Six Sigma DMADV Case Study 563

Part V: Design for Six Sigma Certification 631

Chapter 18: DFSS Champion and Green Belt Certification at the University of Miami 633

Appendix A: Summation Notation 663

Appendix B: Statistical Tables 667

Appendix C: Documentation of Data Files 681

Index 683

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