Design of Computer Supported Cooperative Work and Groupware Systems

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Table of Contents

List of Contributors
1 Introduction: A Technology for the Information Society 1
2 Section Introduction: Ethnography and Design 13
3 Ethnographic Workplace Studies and CSCW 17
4 Paperwork and its Lessons for Database Systems: an Initial Assessment 43
5 Section Introduction: Requirements and Principles for Groupware Design 69
6 Requirements for the Human Centred Design Of Groupware 77
7 Approaching Design for Integrated CSCW-DAI Systems 101
8 Incorporating Multiple Levels of Information Processing in CSCW: An Integrated Design Approach 119
9 Metaphors as Requirement Analysis Tools: The Market Metaphor in CSCW System Design 135
10 Section Introduction: CSCW Languages and Environments 153
11 Putting it all Together: Requirements for a CSCW Platform 157
12 A CSCW Design Tool Based on Generic Objects 177
13 Modelling Cooperative Work Settings with Active Workspaces 195
14 VENUS: A Tele-Communication Environment to Support Awareness for Informal Interactions 227
15 Feedback in Computer Supported Cooperation Systems: User Interface Design for a Talk-Like Tool 241
16 A Lotos Specification of a CSCW Tool 259
17 Section Introduction: Combining Approaches 281
18 Coping with Active Subjects: the Emergence of CSCW from IS and HCI Traditions 287
19 Ferrets in a Sack? Ethnographic Studies and Task Analysis in CSCW 309
20 A Contingency Model for Groupware Design 331
21 Information Systems in Public Administration: From Transaction Processing to Computer Supported Cooperative Work 349
22 Section Introduction: Re-evaluating CSCW Systems 371
23 System Design for Cooperative Work in the Language Action Perspective: A Case Study of The Coordinator 377
24 Issues in the Design of Collaborative Systems: Lessons from ConversationBuilder 401
25 Use, Design and Evaluation: Steps towards an Integration 423
26 Beyond Design: Social Learning and Computer-Supported Cooperative Work - some Lessons from Innovation Studies 445
Name Index 465
Subject Index 473
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