The Design of Everyday Things / Edition 1

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Overview

First business discovered quality as a key competitive edge; next came service. Now, Donald A. Norman reveals how smart design is the new competitive frontier. The Design of Everyday Things is a powerful primer on how and why some products satisfy customers while others only frustrate them.


This book is part polemic, part science, part serious and part fun. It examines the effect of poor design and equipment failure on human behavior. Intended for a general audience, it covers user-centered design, the psychopathology of everyday things and the psychology of everyday actions.

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Editorial Reviews

From the Publisher
"Provocative." ---Time
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Product Details

Meet the Author


Donald A. Norman has been an executive at Hewlett-Packard and a Vice President and Apple Fellow at Apple Computer, where he headed the Apple Research Laboratories. He is Professor Emeritus of Cognitive Science at the University of California at San Diego and the author of many books, including the classic The Design of Everyday Things, Things That Make Us Smart, and The Invisible Computer.
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Table of Contents

Preface to the Paperback Edition v
Preface ix
1 The Psychopathology of Everyday Things 1
2 The Psychology of Everyday Actions 34
3 Knowledge in the Head and in the World 54
4 Knowing What to Do 81
5 To Err Is Human 105
6 The Design Challenge 141
7 User-Centered Design 187
Notes 219
Suggested Readings 237
References 241
Index 249
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Customer Reviews

Average Rating 4
( 19 )
Rating Distribution

5 Star

(6)

4 Star

(7)

3 Star

(3)

2 Star

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1 Star

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Sort by: Showing all of 3 Customer Reviews
  • Anonymous

    Posted November 7, 2002

    One of my all-time favorite books

    Norman argues that most "human error" is design error, that things should be as intuitively simple as possible, and that there should be safeguards against making serious errors. How reasonable! How intelligent! How rarely followed. I thoroughly enjoyed reading this book and I constantly find myself thinking about it, quoting it and recommending it to friends. Unfortunately, it can't be force-fed to all would-be designers, but it gives me ammunition and armor against their excuses.

    1 out of 1 people found this review helpful.

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  • Anonymous

    Posted October 14, 2000

    Compulsory reading for designers and architects

    A splendid book. Well written and well argued. The author's premise is that 'form follows function' far too infrequently and he suggests some ways of improving things as well as giving some pointed (and often hilarious) criticism of contemporary design. It only misses a fifth star because it is a little over-long.

    0 out of 1 people found this review helpful.

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  • Anonymous

    Posted October 7, 2000

    Nice book!

    Hi. I'm a M.S. student in the dept. of STS (Sci & Tech Studies) at RPI (Rensselaer Polytechnic Institute). I found this book on the bookshelf by chance and took a look at it, and WOW! Though this book was not the textbook I had to use (it was a textbook for other class), I bought it. You will find it quite interesting.

    0 out of 1 people found this review helpful.

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