Designing Conflict Management Systems: A Guide to Creating Productive and Healthy Organizations / Edition 1

Designing Conflict Management Systems: A Guide to Creating Productive and Healthy Organizations / Edition 1

by Cathy A. Costantino, Christina Sickles Merchant, Christina S. Merchant
     
 

As social stresses escalate and organizations experience more turbulence and uncertainty, conflict in the workplace is on the rise. Corporations, government agencies, and other organizations are finding it increasingly more productive and much more cost-effective to be proactive in designing systems to manage this inevitable conflict, whether systemic or

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Overview

As social stresses escalate and organizations experience more turbulence and uncertainty, conflict in the workplace is on the rise. Corporations, government agencies, and other organizations are finding it increasingly more productive and much more cost-effective to be proactive in designing systems to manage this inevitable conflict, whether systemic or interpersonal. And, as the business climate is getting more turbulent, conflict is increasing and demands attention.This book presents a clear, step-by-step approach for developing and evaluating conflict management systems within any organization. The authors, both prominent experts in Alternative Dispute Resolution (ADR) practice, government, and the field of conflict resolution present a structured process for helping organization development and human resource professionals and consultants to assess programs to improve them or implement new ones.

Product Details

ISBN-13:
9780787901622
Publisher:
Wiley
Publication date:
11/28/1995
Series:
Conflict Resolution Series
Pages:
272
Sales rank:
767,840
Product dimensions:
6.42(w) x 8.98(h) x 0.81(d)

Table of Contents

COPING WITH CONFLICT IN ORGANIZATIONS.

Organizational and Individual Responses to Conflict.

Conflict Management as a System.

The Emerging Use of ADR in Organizations.

IMPROVING CONFLICT MANAGEMENT SYSTEMS.

Interest-Based Dispute Systems Design.

Moving into the System: Entry and Contracting.

Looking at the Big Picture: Organizational Assessment.

Constructing Conflict Management Models: Design Architecture.

Building a Knowledge and Skill Base: Training and Education.

Getting Started: Implementation.

Motivating Others: Rewards and Incentives.

Figuring Out If It Works: Evaluation.

TROUBLESHOOTING CONFLICT MANAGEMENT SYSTEMS.

Taking the System as You Find It.

Having Tea with Your Demons: Resistance and Constraints.

Epilogue: Policy and Practice Implications for Improvement of Conflict Management Systems.

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