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Designing E-Government: On the Crossroads of Technological Innovation and Institutional Change

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Shaping new forms of governance in an information age requires knowledge of the dynamics of electronic processes and structures in the public sector as well as an adequate insight into the capabilities associated with ICT.

This volume aims to support further understanding and knowledge of the dynamics of electronic government and, hence, the future of this endeavour. It analyses visions of electronic government and gives examples of an already active electronic government. Thus ...

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Overview

Shaping new forms of governance in an information age requires knowledge of the dynamics of electronic processes and structures in the public sector as well as an adequate insight into the capabilities associated with ICT.

This volume aims to support further understanding and knowledge of the dynamics of electronic government and, hence, the future of this endeavour. It analyses visions of electronic government and gives examples of an already active electronic government. Thus it explores directions of developments at the crossroads of technological innovation and organisational change in governments.

The prime impetus for the book was an international conference on electronic government, held in Tilburg, The Netherlands, in May 2000. The book contains both papers presented at this conference and chapters specifically written for this book.

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Product Details

Table of Contents

Ch. 1 Electronic Government, Variations on a Concept 1
Ch. 2 E-governance. Do Digital Aids make a Difference in Policy Making? 7
Ch. 3 Pluralising Teledemocracy. Not-for-Profits in the Democratic Polity 29
Ch. 4 Electronic Service Delivery in the UK. Proaction and Privacy Protection 41
Ch. 5 Broadening the Concept of Electronic Government 63
Ch. 6 International Policy Development Towards E-Government 75
Ch. 7 Electronic Government in the US. From an Organization-Based Perspective Towards a Client Oriented Approach 91
Ch. 8 E-Government. A European Priority 121
Ch. 9 Dutch Perspective and Initiatives 127
Ch. 10 Italian Approach to the E-government 133
Ch. 11 E-Movements or Emotions? ICTs and Social Movements. Some Preliminary Observations 153
Ch. 12 Citizen Centered Government, the Dutch approach 173
Ch. 13 Integrating E-Commerce and E-Government. The Case of Bremen Online Services 177
Ch. 14 The Role, Impact and Implications of Cellular (mobile) Telephone Technology on Electronic Government and Informatization 197
Authors 213
Index 217
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