Designing, Writing, and Producing Computer Documentation

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More About This Book

Product Details

  • ISBN-13: 9780070164178
  • Publisher: McGraw-Hill Companies, The
  • Publication date: 2/1/1993
  • Product dimensions: 6.02 (w) x 8.94 (h) x 0.65 (d)

Table of Contents

Acknowledgments
Introduction
Ch. 1 Achieving Quality through Library Design 1
Support for Customers' Tasks 1
Defining Quality in Computer Documentation 7
Other Influences on Quality 10
Ch. 2 Analyzing Your Audience and Purpose 17
What is an Audience Analysis? 18
Assessing Technical Background 21
How Do You Obtain Information? 25
Summary of Audience Analysis 26
Ch. 3 Getting Organized 29
Finding the Source Information 29
Understanding the Product 33
Organizing the Source Information 35
Ch. 4 Dividing the Information into Books 39
What Do You Do with Your Audience Analysis? 39
Organizing Your Book 40
Outlining a Book 46
Using Rhetorical Patterns 49
Ch. 5 Writing Information Components 57
Writing Components and Nodes 58
Putting the Nodes Together 66
Revising Your Writing 68
Editing Your Writing 80
Ch. 6 Presenting the Information 85
Front Matter 86
Body 91
Back Matter 94
Ch. 7 Planning Layout 101
Who Does the Design work? 101
Principles of Design 104
Planning Page Layout 105
Planning for Retrievability 112
Selecting Typefaces and Sizes 122
Graphics 126
Ch. 8 Packaging and Publishing the Book 139
Packaging Your Book 140
Choosing Slipcases, Dust Jackets, and Covers 144
Selecting a Printing Process 147
Reviewing and Proofing 151
Ch. 9 Producing Online Documentation 153
Differences Between Online and Printed Documentation 155
Design Principles of Online Documentation 158
Types of Online Documentation 160
Tutorials 161
Softcopy Books 163
Help Panels 167
Hypertext 172
Ch. 10 Reviewing and Testing for Quality 179
Guidelines for Reviewing and Testing 179
Deciding Whether to Review or Test 180
Preparing for Reviewing 181
Preparing to Test Printed and Online Information 185
Testing Printed Information 190
Testing Online Information 194
Appendix A. Style Guides 201
Punctuation 202
Spelling 202
Highlighting 203
Numbers 203
List and Tables 203
Word Usage and Terminology 203
Appendix B. Sample Chapters from a Design Guide 205
Front-Matter Components 205
Back-Matter Components 213
Other Hardcopy Elements 220
Copyright and Trademark Guidelines 228
Writing Style, Usage, and Terminology 233
Index 253
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