Desktop and Portable Systems: A Guide to Supporting, Servicing, and Troubleshooting Apple Computers

Overview

This authoritative, Apple-Certified training course is designed both for professionals who support Apple computers as well as Macintosh enthusiasts who want to upgrade, service, or troubleshoot their favorite systems. Fully revised, this third edition includes Apple's new models with Intel processors, the MacBook Pro, Mac mini, and iMac. Keyed to the learning objectives of the Apple Desktop Service and Apple Portable Service certification exams, this is the companion curriculum used in AppleCare Technician ...

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Apple Training Series: Desktop and Portable Systems, Third Edition

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Overview

This authoritative, Apple-Certified training course is designed both for professionals who support Apple computers as well as Macintosh enthusiasts who want to upgrade, service, or troubleshoot their favorite systems. Fully revised, this third edition includes Apple's new models with Intel processors, the MacBook Pro, Mac mini, and iMac. Keyed to the learning objectives of the Apple Desktop Service and Apple Portable Service certification exams, this is the companion curriculum used in AppleCare Technician Training courses worldwide. The book starts out with basic computer theory and underlying technologies, then moves on to cover everything from networking to the nitty-gritty steps and diagrams for upgrading and troubleshooting six sample computer models.

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Product Details

  • ISBN-13: 9780321455017
  • Publisher: Peachpit Press
  • Publication date: 5/21/2007
  • Series: Apple Training Series
  • Edition number: 3
  • Pages: 607
  • Product dimensions: 7.40 (w) x 9.06 (h) x 1.06 (d)

Meet the Author

The Apple Training Series serves as both a self-paced learning tool and a companion resource for the AppleCare Technician and Apple Customer Training Programs.

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Table of Contents


Getting Started     xi
Tools and Practices
Reference Materials     3
One-Stop Shopping     4
Finding Support Information     6
Upgrade Information     13
Resources for Locating Trouble     16
Resources for Resolving an Issue     24
Lesson Review     28
Software Tools     31
System Profiler     33
Quick Fix Tools     37
Diagnostic Software     50
Other Apple Troubleshooting Tools     63
Lesson Review     68
General Troubleshooting Theory     71
Goals and Processes     72
Troubleshooting Process     74
Gather Information     76
Verify the Issue     83
Try Quick Fixes     85
Run Diagnostics     90
Systematic Fault Isolation     90
Research in Additional Resources     96
Escalate the Issue     97
Repair or Replace the Faulty Item     97
Verify the Repair     98
Inform the User and Complete Administrative Tasks     99
Lesson Review     100
Safe Working Procedures and General Maintenance     105
ESD Prevention     106
CRT Safety Procedures     109
Liquid Coolants     118
iMac Power Supply     120
Booting to EFI     121
General Maintenance     122
General Best Practices     128
Lesson Review     129
Hardware Tools     133
Using the Right Tools     134
Tools Common to Desktops and Portables     135
Desktop Tools     137
Portable Tools     140
Lesson Review     142
Common Hardware and Technologies
Power Management     145
Power Management Components     146
Power Conservation     155
Troubleshooting     161
Lesson Review     163
Wireless     167
Required Tools and Equipment     168
Basic Terms     169
AirPort Hardware Overview     172
AirPort Extreme Card     176
AirPort Extreme Base Station     178
AirPort Extreme Base Station(PoE/UL 2043)     180
AirPort Express Base Station     182
Setting Up a Wireless Client     185
Creating a Computer-to-Computer Network     191
Configuring Base Stations for Internet Access     192
Interference Sources     196
Basic AirPort Security     197
Bluetooth     198
Lesson Review     202
Network Troubleshooting     205
Network Components     206
Troubleshooting Tools     210
Troubleshooting Steps     221
Lesson Review     238
Desktops
About iMac Models     245
The iMac G4 Models     246
The iMac G5/Intel Models     248
Lesson Review     254
Upgrading an iMac     259
Identifying the System     260
Do-It-Yourself (DIY)     262
Required Tools and Equipment     263
Upgrading RAM on an iMac     264
Lesson Review     268
Taking Apart an iMac (24-inch)     271
Required Tools and Equipment     272
Taking Apart the iMac (24-inch)     272
Lesson Summary     281
Troubleshooting an iMac (24-inch)     283
Startup Key Combinations     284
Diagnostic LEDs     285
SMC Reset     287
Symptom Charts     288
Lesson Review     316
About Mac mini Models     319
Mac mini     320
Lesson Review     322
Upgrading a Mac mini     325
Required Tools and Equipment     326
Opening a Mac mini     326
Removing the Hard Drive     333
Installing RAM     334
Lesson Review     336
Taking Apart a Mac mini     339
Required Tools and Equipment     340
Preliminary Steps     341
Logic Board     348
Lesson Summary     351
Troubleshooting a Mac mini     353
Status LED     354
Resetting PRAM and NVRAM     354
Resetting the SMC     355
Symptom Charts     358
Lesson Review     383
About Mac Pro     385
Mac Pro (August 2006)     386
Lesson Review     388
Upgrading a Mac Pro     391
Required Tools and Equipment     392
Before You Do Anything     392
Opening a Mac Pro     392
Installing RAM     395
Installing a Hard Drive     399
Adding a PCI Express Card     403
Lesson Review     409
Taking Apart a Mac Pro      411
Required Tools and Equipment     412
Taking Apart a Mac Pro     412
Lesson Summary     423
Troubleshooting a Mac Pro     425
General Information     426
Symptom Charts     443
Lesson Review     453
Portables
About MacBook Models     457
MacBook (13 Inch)     458
Lesson Review     460
Upgrading a MacBook     463
Required Tools and Equipment     464
Before You Do Anything     464
Opening a MacBook     465
Installing RAM     467
Upgrading the Hard Drive     471
Closing a MacBook     474
Lesson Review     475
Taking Apart a MacBook     477
Required Tools and Equipment     478
Taking Apart a MacBook     478
Lesson Summary     495
Troubleshooting a MacBook     497
Symptom Charts     498
Lesson Review     516
About MacBook Pro Models     519
MacBook Pro     520
MacBook Pro (17-inch)     521
Lesson Review     522
Upgrading a MacBook Pro      525
Required Tools and Equipment     526
Before You Do Anything     527
Removing the Battery     527
Installing RAM     528
Lesson Review     535
Taking Apart a MacBook Pro     537
Required Tools and Equipment     538
Taking Apart the MacBook Pro     539
Lesson Summary     550
Troubleshooting a MacBook Pro     553
General Information     554
Symptom Charts     559
Lesson Review     592
Index     594
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Sort by: Showing all of 2 Customer Reviews
  • Anonymous

    Posted November 17, 2007

    A reviewer

    This book will bring you quickly up to speed on how to troubleshoot the Apple line of Desktops and Portables (Especially the newer line of Intel based Macs). And it will prepare you for the Apple Certified Desktop Technician 'ACDT' Exam as well as the Apple Certified Portable 'ACPT' Exam. A must have for any Apple Technician.

    1 out of 1 people found this review helpful.

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  • Anonymous

    Posted August 1, 2011

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