Develop Your Assertiveness

( 3 )

Overview

Develop Your Assertiveness offers simple techniques to enable you to become more assertive. Packed with examples and exercises, it is a self-help guide covering topics such as: the importance of choice behavior; tension control, self-awareness and self-esteem; relationships; making and refusing requests; dealing with problem people.

Bishop outlines ways to deal with problem people, think positively, and build self-confidence. Practical activities help readers ...

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Develop Your Assertiveness

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Overview

Develop Your Assertiveness offers simple techniques to enable you to become more assertive. Packed with examples and exercises, it is a self-help guide covering topics such as: the importance of choice behavior; tension control, self-awareness and self-esteem; relationships; making and refusing requests; dealing with problem people.

Bishop outlines ways to deal with problem people, think positively, and build self-confidence. Practical activities help readers measure progress and reach their goals.

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Editorial Reviews

From the Publisher

Praise for the previous edition:

"[A] good tool for people who would like to teach themselves the basics." —getAbstract

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Product Details

  • ISBN-13: 9780749466985
  • Publisher: Kogan Page, Ltd.
  • Publication date: 3/28/2013
  • Series: Creating Success Series
  • Edition description: Third Edition
  • Edition number: 3
  • Pages: 168
  • Sales rank: 1,152,963
  • Product dimensions: 5.51 (w) x 8.50 (h) x 0.36 (d)

Meet the Author

Sue Bishop is a trainer and consultant. She is the author of several training sourcebooks.

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Table of Contents

Introduction 1

1 To be, or not to be? 3

Conditioning 3

Appropriate behaviour choice 4

2 Prepare to assert yourself 9

Tension control 11

Inner calm 12

3 Positive thinking 15

Self-awareness and self-esteem 16

Positive self-image 18

Positive language 20

Positive affirmations 22

Positive outcomes 25

4 Rights and wrongs 29

Everyone's basic rights 30

5 Now and then 35

How assertive are you? 35

6 Now see hear 41

Listening 41

The art of small talk 43

Conflict resolution 46

7 Body talk 51

Body language 51

8 Relationships 59

Matching 60

Mirroring 62

Why bother to match and mirror? 62

Relationships with relatives 63

9 Words and phrases 69

Direct, assertive communication 69

Honesty 75

Spontaneity 77

10 Power 81

Confident delivery 81

Volume and intonation 82

Projection 85

Position and status 85

11 Yes and no 91

Making and refusing requests 91

Broken record technique 93

12 Problem people 101

The irate 102

The stayer 103

The rabbit 104

Your boss 105

The critic 108

13 Tricky situations 115

Giving criticism 115

Compliments 117

Asking for a rise, promotion or career move 118

Being interviewed 120

Presentations 122

Meetings 124

Conclusion 131

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Customer Reviews

Average Rating 3.5
( 3 )
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Sort by: Showing all of 4 Customer Reviews
  • Anonymous

    Posted October 30, 2006

    Learn how to speak up for yourself at last.

    Would you benefit in your business or in your social life if you became a better advocate for yourself? Unless you are already quite capable of asserting yourself, the answer is probably yes. The problem is that assertiveness training has a bad reputation, as author Sue Bishop acknowledges. In this short, easy book, she suggests ways that individuals can change their behavior to become more confident. You can learn at your own pace, using the book¿s self-tests, exercises and comments. Bishop¿s handbook does not contain very much that is new, but it is a good tool for people who would like to teach themselves the basics. We recommend this book to those who want to find out how to persuade others and stick up for themselves. If you¿re a manager mired in meekness, here¿s your ticket to the limelight.

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  • Anonymous

    Posted April 11, 2009

    No text was provided for this review.

  • Anonymous

    Posted February 1, 2010

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  • Anonymous

    Posted April 27, 2010

    No text was provided for this review.

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