BN.com Gift Guide

Developing Your Conflict Competence: A Hands-On Guide for Leaders, Managers, Facilitators, and Teams / Edition 1

Hardcover (Print)
Used and New from Other Sellers
Used and New from Other Sellers
from $24.42
Usually ships in 1-2 business days
(Save 35%)
Other sellers (Hardcover)
  • All (8) from $24.42   
  • New (7) from $25.74   
  • Used (1) from $24.42   

Overview

Praise for Developing Your Conflict Competence

"A must-have guidebook for the new age of global business. This book shows every leader how to turn feelings of fear into feelings of safety, suspicion into trust, and competitiveness into collaboration."—Jim Kouzes, coauthor of the best-selling book The Leadership Challenge and Dean's Executive Professor of Leadership, Leavey School of Business, Santa Clara University

"Craig Runde and Tim Flanagan use their vast experience to give us Developing Your Conflict Competence. Move beyond negative workplace conflict to positive and constructive outcomes with the simple tools and suggestions in this must-read field guide!"—Marshall Goldsmith, best-selling author of What Got You Here Won't Get You There, Succession: Are You Ready?, and the upcoming MOJO

"Runde and Flanagan have taken their Conflict Competence Model to the next level. Their basic tenets of conflict competence: cool down, slow down, and engage constructively are proven techniques for moving from conflict to collaboration. Whether you are a manager, team leader, trainer, or simply interested in self-improvement, this is a must-have book for enhancing your conflict competence."—Ed Nolan, managing director, Learning and Organizational Development, AAA Auto Club South

"The quintessential guide to leveraging conflict for positive outcomes. Full of practical tools and examples, it is a must-have on your bookshelf."—Erica Bader Sorrell, executive director, Management and Executive Education, Rollins College

"The hands-on tools outlined in Developing Your Conflict Competence were instrumental in developing the ability of our refueling outage leadership team to deal with thousands of competing activities, hundreds of temporary employees, and long work hours—a natural recipe for conflict. As we prepare for future refueling outages, we continue to spread the book's teachings to our permanent staff and supplemental workforce."—Chris Schwarz, site vice president, Palisades Nuclear Power Station Entergy

"I've read the authors' first two books, Becoming a Conflict Competent Leader and Building Conflict Competent Teams. Their latest book pulls it all together by providing models, examples, and thought-provoking insight. It will be required reading for my senior management team."—Deborah Jallad, president/chairman, Accredited Surety and Casualty Company, Inc.

Read More Show Less

Product Details

  • ISBN-13: 9780470505465
  • Publisher: Wiley
  • Publication date: 3/1/2010
  • Series: J-B CCL (Center for Creative Leadership) Series , #152
  • Edition description: New Edition
  • Edition number: 1
  • Pages: 280
  • Sales rank: 496,666
  • Product dimensions: 8.33 (w) x 9.25 (h) x 1.14 (d)

Meet the Author

Craig E. Runde is director of the Center for Conflict Dynamics at Eckerd College.

Tim A. Flanagan is director of Custom Programs at the Leadership Development Institute at Eckerd College.

Runde and Flanagan are the authors of Building Conflict Competent Teams and Becoming a Conflict Competent Leader (both from Jossey-Bass). Visit the authors' web site at www.conflictcompetent.com.

The Center for Creative Leadership (CCL®) is a top-ranked, global provider of executive education that develops better leaders through its exclusive focus on leadership education and research. Founded in 1970 as a nonprofit, educational institution, CCL helps clients worldwide cultivate creative leadership—the capacity to achieve more than imagined by thinking and acting beyond boundaries—through an array of programs, products, and other services.

Read More Show Less

Table of Contents

Preface: What’s a Hands-On Guide and Why Should

I Be Interested? ix

1 Introduction 1

2 Cognitive Aspects of Conflict 11

3 The Emotional Side of Conflict 33

4 Engaging Conflict Constructively 71

5 Team Conflict Competence 139

6 Organizational Conflict Competence 215

Resources 243

References 249

The Authors 253

Index 255

About the Center for Creative Leadership 267

Read More Show Less

Customer Reviews

Be the first to write a review
( 0 )
Rating Distribution

5 Star

(0)

4 Star

(0)

3 Star

(0)

2 Star

(0)

1 Star

(0)

Your Rating:

Your Name: Create a Pen Name or

Barnes & Noble.com Review Rules

Our reader reviews allow you to share your comments on titles you liked, or didn't, with others. By submitting an online review, you are representing to Barnes & Noble.com that all information contained in your review is original and accurate in all respects, and that the submission of such content by you and the posting of such content by Barnes & Noble.com does not and will not violate the rights of any third party. Please follow the rules below to help ensure that your review can be posted.

Reviews by Our Customers Under the Age of 13

We highly value and respect everyone's opinion concerning the titles we offer. However, we cannot allow persons under the age of 13 to have accounts at BN.com or to post customer reviews. Please see our Terms of Use for more details.

What to exclude from your review:

Please do not write about reviews, commentary, or information posted on the product page. If you see any errors in the information on the product page, please send us an email.

Reviews should not contain any of the following:

  • - HTML tags, profanity, obscenities, vulgarities, or comments that defame anyone
  • - Time-sensitive information such as tour dates, signings, lectures, etc.
  • - Single-word reviews. Other people will read your review to discover why you liked or didn't like the title. Be descriptive.
  • - Comments focusing on the author or that may ruin the ending for others
  • - Phone numbers, addresses, URLs
  • - Pricing and availability information or alternative ordering information
  • - Advertisements or commercial solicitation

Reminder:

  • - By submitting a review, you grant to Barnes & Noble.com and its sublicensees the royalty-free, perpetual, irrevocable right and license to use the review in accordance with the Barnes & Noble.com Terms of Use.
  • - Barnes & Noble.com reserves the right not to post any review -- particularly those that do not follow the terms and conditions of these Rules. Barnes & Noble.com also reserves the right to remove any review at any time without notice.
  • - See Terms of Use for other conditions and disclaimers.
Search for Products You'd Like to Recommend

Recommend other products that relate to your review. Just search for them below and share!

Create a Pen Name

Your Pen Name is your unique identity on BN.com. It will appear on the reviews you write and other website activities. Your Pen Name cannot be edited, changed or deleted once submitted.

 
Your Pen Name can be any combination of alphanumeric characters (plus - and _), and must be at least two characters long.

Continue Anonymously

    If you find inappropriate content, please report it to Barnes & Noble
    Why is this product inappropriate?
    Comments (optional)