Developing Your Conflict Competence: A Hands-On Guide for Leaders, Managers, Facilitators, and Teams / Edition 1

Developing Your Conflict Competence: A Hands-On Guide for Leaders, Managers, Facilitators, and Teams / Edition 1

by Craig E. Runde, Tim A. Flanagan
     
 

ISBN-10: 047050546X

ISBN-13: 9780470505465

Pub. Date: 03/01/2010

Publisher: Wiley

Conflict is inevitable in any organization. Successful leaders know that if conflict is embraced rather than avoided it can lead to fresh opportunities, solutions, and results.

Developing Your Conflict Competence is a practical book that offers a hands-on resource for leaders, managers, team members, and everyone within an organization who wants to sharpen their

…  See more details below

Overview

Conflict is inevitable in any organization. Successful leaders know that if conflict is embraced rather than avoided it can lead to fresh opportunities, solutions, and results.

Developing Your Conflict Competence is a practical book that offers a hands-on resource for leaders, managers, team members, and everyone within an organization who wants to sharpen their skills and learn to respond to conflict with confidence. This third book in the "conflict competent" series is filled with tips, checklists, exercises, and illustrative stories that offer insight into the nature of conflict and show how to handle conflict successfully.

Throughout the book, authors Craig Runde and Tim Flanagan outline a concrete process for dealing with unavoidable workplace tensions and present a series of thought-provoking questions and self-diagnostics. Developing Your Conflict Competence is a comprehensive guide to managing disagreements, differences, and discord. It shows how an individual can practically help others deal with conflicts that are causing friction within an organization. Runde and Flanagan also give down-to-earth advice for dealing with discord within teams. They show how teams can establish norms for handling conflict by creating the right climate for discussing issues and using effective communications techniques. On a more global level, the authors present specific approaches for changing organizational culture so conflict can be addressed with effectiveness and immediacy.

Developing Your Conflict Competence demonstrates how anyone confronted with conflict can cool down, slow down, and engage constructively.

Read More

Product Details

ISBN-13:
9780470505465
Publisher:
Wiley
Publication date:
03/01/2010
Series:
J-B CCL (Center for Creative Leadership) Series, #152
Edition description:
New Edition
Pages:
280
Sales rank:
1,239,332
Product dimensions:
8.33(w) x 9.25(h) x 1.14(d)

Table of Contents

Preface: What’s a Hands-On Guide and Why Should

I Be Interested? ix

1 Introduction 1

2 Cognitive Aspects of Conflict 11

3 The Emotional Side of Conflict 33

4 Engaging Conflict Constructively 71

5 Team Conflict Competence 139

6 Organizational Conflict Competence 215

Resources 243

References 249

The Authors 253

Index 255

About the Center for Creative Leadership 267

Customer Reviews

Average Review:

Write a Review

and post it to your social network

     

Most Helpful Customer Reviews

See all customer reviews >