How We Got Here--Information Systems Development and Attempts to Improve Performance.
Leading Practices--And Where They Still Fall Short.
Characteristics of High-Performance IS Organizations.
KEY ISSUES IN ORGANIZATIONAL TRANSITION.
Total Quality and Process Orientation in Information Systems Development.
Organizational Design for Systems Delivery Effectiveness.
Why the Management of Change Matters.
Commitment and Justification.
A FRAMEWORK FOR TRANSITION.
Planning for and Managing Transition.
Transition Through Action: The Pathfinder Process.
Living with the Future: Internalizing Continuous Improvement.
References and Bibliography.