Development Effectiveness: Strategies for IS Organizational Transition / Edition 1

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Explains how companies can productively use development effectiveness, an offshoot of total quality management, to ease problems regarding changing technologies in the information services organization by providing tools for change while still creating high-performance IS organizations. Contains proven implementation steps for planning and managing IT transitional processes along with the instruments relevant to measure the IS organization's current position, readiness for and ability to change.

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Editorial Reviews

Demonstrates how IS managers can create a more productive environment by applying the principles of development effectiveness to information technology strategies. Details problems common to IS environments, highlights practices of organizations setting new standards for IS development performance, and shows how TQM and business process reengineering can be applied within IS. Offers methods to overcome resistance within the organization and justify the costs of the new IS environment. Includes b&w diagrams and illustrations. Annotation c. Book News, Inc., Portland, OR (
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Product Details

Table of Contents


How We Got Here—Information Systems Development and Attempts toImprove Performance.

Leading Practices—And Where They Still Fall Short.

Characteristics of High-Performance IS Organizations.


Total Quality and Process Orientation in Information SystemsDevelopment.

Organizational Design for Systems Delivery Effectiveness.

Why the Management of Change Matters.

Commitment and Justification.


Getting Ready.

Planning for and Managing Transition.

Transition Through Action: The Pathfinder Process.

Living with the Future: Internalizing Continuous Improvement.

References and Bibliography.


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