Table of Contents
Chapter 1. The Tyranny of Choice 1
Chapter 2. The Creeping Commoditization of Categories 11
Chapter 3. Whatever Happened to the Unique Selling Proposition? 19
Chapter 4. Reinventing the Unique Selling Proposition 27
Chapter 5. Quality and Customer Orientation Are Rarely Differentiating Ideas 35
Chapter 6. Creativity Is Not a Differentiating Idea 45
Chapter 7. Price Is Rarely a Differentiating Idea 55
Chapter 8. Breadth of Line is a Difficult Way to Differentiate 67
Chapter 9. The Steps to Differentiation 75
Chapter 10. Differentiation Takes Place in the Mind 83
Chapter 11. Being First is a Differentiating Idea 93
Chapter 12. Attribute Ownership is a Way to Differentiate 103
Chapter 13. Leadership is a Way to Differentiate 117
Chapter 14. Heritage is a Differentiating Idea 125
Chapter 15. Market Specialty is a Differentiating Idea 137
Chapter 16. Preference is a Differentiating Idea 145
Chapter 17. How A Product is Made can be a Differentiating Idea 155
Chapter 18. Being the Latest can be a Differentiating Idea 165
Chapter 19. Hotness is a Way to Differentiate 175
Chapter 20. Growth Can Destroy Differentiation 181
Chapter 21. Differentiation Often Requires Sacrifice 191
Chapter 22. Being Different In Different Places 199
Chapter 23. Maintaining Your Difference 207
Chapter 24. Differentiation in the New World of Buzz 217
Chapter 25. You Can Differentiate Anything 225
Chapter 26. Who is in Charge of Differentiation? 235
Epilogue 243
Notes 245
Index 251
