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Doody's Review ServiceReviewer: Hannele Tiittanen, RN, MSC (The Diaconia Polythecnic)
Description: This book is full of practical information for students and nurses to enhance effective communication in healthcare settings. The main emphasis is on therapeutic communication skills when encountering "difficult patients." The intent is to increase understanding of difficult situations in nurse patient relationships.
Purpose: The purpose is to provide practical tools for nurses to communicate effectively with all patients and especially with "difficult patients." The author manages to offer compact information on how to handle difficult situations in healthcare settings and summarizes the key principles of therapeutic communication.
Audience: The target audience is nurses and other healthcare professionals in all healthcare settings. The author has the expertise for writing about this subject and offers the reader a quality product.
Features: Two communication models are presented in a practical way to give a framework for the chapters in which difficult nurse-patient relationships are covered. Compact information on managing the "difficult patient" is also provided, and the author takes into consideration perspectives of nurses and patients. She also summarizes the key principles of therapeutic communication, which should be part of our communication skills both in our professional and personal lives.
Assessment: This book is very practical and easy to read and will increase every nurse's awareness when communicating in difficult situations. The author also emphasizes basic therapeutic communication skills and their meaning in every nurse-patient relationship, a dimension which we should not forget.