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Complete and clean. Good reading copy. Light edge wear to cover
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2004 Hardcover Good Possible defects such as light shelving wear may exist. May have minor creasing, writing, stickers and/or residue. COAS Books, A Bookstore for Everyone. Buy
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2004 Hardcover As New Orders are shipped same or next business day.
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Hardcover Very good in very good dust jacket. Very Good, In very good dust jacket.
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Hardcover Very Good 1567317456 Very Good Condition, just minor general wear to item, very clean inside.
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Hardcover Very good in very good dust jacket. Very Good, In very good dust jacket.
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Overview
Whether you work for them, or with them, difficult people can make life at work, well, difficult. These S.O.P.s-sources of pain-are only a small number of the people we deal with every day, but the major source of our frustration, anger, and dissatisfaction.This book identifies twelve basic types of difficult people you are likely to encounter at the office. Each can be described in terms of two general coordinates: how involved they are with others, and how outspoken they are. At one end of the spectrum is the "bitter recluse," who prefers isolation to interaction with co-workers, and remains silent at meetings; at the other end is the "politician," who strives to develop a "power base"...