Digital Era Governance: IT Corporations, the State, and e-Government

Digital Era Governance: IT Corporations, the State, and e-Government

by Patrick Dunleavy, Helen Margetts, Simon Bastow, Jane Tinkler
     
 

ISBN-10: 0199296197

ISBN-13: 9780199296194

Pub. Date: 01/11/2007

Publisher: Oxford University Press, USA

Government information systems are big business. They are critical to all aspects of public policy and governmental operations. Governments spend billions on public sector IT-the UK alone commits [pound]16.5 billion a year. Yet governments do not generally develop or run their own systems, instead relying on private sector IT corporations to undertake large, lengthy…  See more details below

Overview

Government information systems are big business. They are critical to all aspects of public policy and governmental operations. Governments spend billions on public sector IT-the UK alone commits [pound]16.5 billion a year. Yet governments do not generally develop or run their own systems, instead relying on private sector IT corporations to undertake large, lengthy contracts to provide their IT. Some of the biggest companies in the world (IBM, EDS, Lockheed Martin, etc.) have made this a core market. The book shows how governments in some countries (the USA, Canada, and Netherlands) have maintained much more effective policies than others (in the UK, Japan, and Australia). It shows how public managers need to retain and develop their own IT expertise and carefully maintain well-contested markets if they are to deliver value for money for government services with the powerful global IT industry.

This book describes how this critical aspect of the modern state is managed, or in some cases mismanaged. It shows how a new paradigm of 'digital era governance' (DEG) has increasingly defined the leading edge of modern Western public management. It emphasizes reintegrating key roles like e-government development within the public sector, adopting a holistic approach to public management and relentlessly exploiting the potential of digitalization to cut costs and improve services. It will be vital reading for public managers, IT professionals, and business executives alike, as well as for students of modern government, business, and information studies.

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Product Details

ISBN-13:
9780199296194
Publisher:
Oxford University Press, USA
Publication date:
01/11/2007
Edition description:
New Edition
Pages:
302
Product dimensions:
9.30(w) x 6.20(h) x 0.90(d)

Table of Contents


List of Figures     vi
List of Tables     vii
Acknowledgements     viii
List of Abbreviations     x
Introduction: Information Technology and Public Policymaking     1
The Theory of Modern Bureaucracy and the Neglected Role of IT     9
Acquiring and Managing Government IT     41
The Comparative Performance of Government IT     64
Explaining Performance I: The Impact of Governance Institutions and Bureaucratic Cultures     83
Explaining Performance II: Competitive Tension and the Power of the IT Industry     114
Taxation: Re-Modernizing Legacy IT and Getting Taxpayers Online     135
Social Security: Managing Mass Payment and Responding to Welfare State Change     163
Immigration: Technology Changes and Administrative Renewal     189
New Public Management Is Dead-Long Live Digital Era Governance     216
Afterword: Looking Ahead on Technology Trends, Industry Organization and Government IT     250
Bibliography     260
Index     277

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