Digital Era Governance: IT Corporations, the State, and e-Government

Overview

Government information systems are big business. They are critical to all aspects of public policy and governmental operations. Governments spend billions on public sector IT-the UK alone commits [pound]16.5 billion a year. Yet governments do not generally develop or run their own systems, instead relying on private sector IT corporations to undertake large, lengthy contracts to provide their IT. Some of the biggest companies in the world (IBM, EDS, Lockheed Martin, etc.) have made this a core market. The book ...
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Digital Era Governance: IT Corporations, the State, and e-Government

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Overview

Government information systems are big business. They are critical to all aspects of public policy and governmental operations. Governments spend billions on public sector IT-the UK alone commits [pound]16.5 billion a year. Yet governments do not generally develop or run their own systems, instead relying on private sector IT corporations to undertake large, lengthy contracts to provide their IT. Some of the biggest companies in the world (IBM, EDS, Lockheed Martin, etc.) have made this a core market. The book shows how governments in some countries (the USA, Canada, and Netherlands) have maintained much more effective policies than others (in the UK, Japan, and Australia). It shows how public managers need to retain and develop their own IT expertise and carefully maintain well-contested markets if they are to deliver value for money for government services with the powerful global IT industry.

This book describes how this critical aspect of the modern state is managed, or in some cases mismanaged. It shows how a new paradigm of 'digital era governance' (DEG) has increasingly defined the leading edge of modern Western public management. It emphasizes reintegrating key roles like e-government development within the public sector, adopting a holistic approach to public management and relentlessly exploiting the potential of digitalization to cut costs and improve services. It will be vital reading for public managers, IT professionals, and business executives alike, as well as for students of modern government, business, and information studies.

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Product Details

  • ISBN-13: 9780199547005
  • Publisher: Oxford University Press, USA
  • Publication date: 7/15/2008
  • Pages: 304
  • Product dimensions: 6.00 (w) x 9.10 (h) x 0.60 (d)

Meet the Author

Patrick Dunleavy is Professor of Political Science and Public Policy at the London School of Economics and Political Science. He has authored and edited numerous books on political science theory, British politics and urban politics, as well as more than 50 articles in professional journals. His publications include: the series Developments in British Politics (co-authored, Eighth edition, forthcoming 2006); Democracy, Bureaucracy and Public Choice (Harvester-Wheatsheaf, 1992); Theories of the State: The Politics of Liberal Democracy (Palgrave, 1987). He also edited the journals Political Studies and Political Studies Review for the UK Political Studies Association for six years (1999-2005), with Jane Tinkler and others.
Helen Margetts is a Professor at the Oxford Internet Institute, University of Oxford, before which she was Director of the School of Public Policy at UCL. Previously she worked as a lecturer at Birkbeck College (1994-99), a researcher at the LSE (1990-94), and as a systems analyst and computer programmer in the private sector (1984-89). She is a political scientist specialising in the implications for government of use of the Internet and related information technologies. She has published widely in this area including (with Patrick Dunleavy) two studies of Government on the Web for the UK National Audit Office (1999 and 2002), the book Information Technology in Government (Routledge, 1999) and a forthcoming book with Christopher Hood Tools of Government in the Digital Age (Palgrave, 2006)

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Table of Contents


List of Figures     vi
List of Tables     vii
Acknowledgements     viii
List of Abbreviations     x
Introduction: Information Technology and Public Policymaking     1
The Theory of Modern Bureaucracy and the Neglected Role of IT     9
Acquiring and Managing Government IT     41
The Comparative Performance of Government IT     64
Explaining Performance I: The Impact of Governance Institutions and Bureaucratic Cultures     83
Explaining Performance II: Competitive Tension and the Power of the IT Industry     114
Taxation: Re-Modernizing Legacy IT and Getting Taxpayers Online     135
Social Security: Managing Mass Payment and Responding to Welfare State Change     163
Immigration: Technology Changes and Administrative Renewal     189
New Public Management Is Dead-Long Live Digital Era Governance     216
Afterword: Looking Ahead on Technology Trends, Industry Organization and Government IT     250
Bibliography     260
Index     277
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