Digital Inclusion: Measuring the Impact of Information and Community Technology

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In this important book, Michael Crandall and Karen E. Fisher and a dozen contributors have made "Digital Inclusion" their rallying cry. They provide a framework for thinking about the effects of community technology on digital inclusion and present concrete examples of the impact successful community technology providers have had on individual users, communities, and society as a whole.

Through an examination of efforts by community technology organizations in Washington State, Digital Inclusion offers a model for educating policy makers about the actual impacts of such efforts, along with suggestions for practical implementation. The case studies and analyses presented here will be of critical interest to community technology centers, libraries, government service agencies, and any other organization (or funder) that uses technology to deliver services to the information poor.

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Editorial Reviews

Library Journal
This book describes the spread of technological resources to underserved populations, as exemplified by the impact of community technology centers in the state of Washington, where they were subsidized by $500,000 in state funds. (There is some focus on Washington State University's community technology centers as well.) Crandall and Fisher (iSchool, Univ. of Washington) have assembled a collection of essays that report on the local implementations of these centers, which help with skills building as well as job applications and after-school computer study. The essays grapple with how to measure the centers' impact; how has technology improved communities, individuals, and families? VERDICT Highly recommended for practitioners seeking research methods for assessing technology centers.—Jim Hahn, Univ. of Illinois Lib., Urbana
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Product Details

  • ISBN-13: 9781573873734
  • Publisher: Information Today, Incorporated
  • Publication date: 10/1/2009
  • Pages: 200
  • Product dimensions: 6.20 (w) x 9.00 (h) x 0.60 (d)

Table of Contents

Introduction vii

Part 1 Setting the Stage-Technology in the Community

Chapter 1 What is Community Technology? Michael Crandall Karen E. Fisher 3

Chapter 2 The Communities Connect Network Michael Crandall Karen E. Fisher 11

Chapter 3 The Research Context Michael Crandall Karen E. Fisher 17

Part 2 Real Life Examples - Making an Impact on the Individual, Family, and Community

Chapter 4 Reel Grrls-Using Technology to Empower Young Women Carol F. Landry 33

Chapter 5 La Casa Hogar-Bringing Families Into the Community Carol F. Landry Rebecca Kuglitsch 43

Chapter 6 4-H Network News-Teaching Youth to Build Community Jack Baur Sonja Sutherland 53

Chapter 7 Tacoma Clubhouse-Helping Students Succeed Rebecca Kuglitsch Meghan Madonna Sophy Johnston 63

Chapter 8 Yesler Terrace Community Center-Growing Out of Poverty Maggie Hardiman Barbara McKnight 71

Chapter 9 Washington CASH-Building Financial Assets Sophy Johnston Esther Benson 79

Chapter 10 Delridge Neighborhoods Development Association-Integrating Learning With Living Meghan Madonna Theresa Benson 87

Chapter 11 Analyzing the Impacts Carol F. Landry 95

Part 3 A Framework for Measurement

Chapter 12 The Situated Logic Model: A Method for Measuring Impact Charles M. Naumer 109

Chapter 13 The Process: Putting It All Together Charles M. Naumer 119

Chapter 14 The Situated Logic Model in the Real World Charles M. Naumer 129

Chapter 15 Resources and Further Exploration Michael Crandall Karen E. Fisher 143

Appendix A Washington State Law 6438 149

Appendix B Presentation to Senate Economic Development, Trade and Management Committee 159

Appendix C Community Technology Center Evaluation: CTC Staff TelephoneSurvey Guide 167

About the Contributors 173

About the Editors 177

Index 181

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