Overview

The impact of information technology (IT) on government in the last five years has been profound. Using the governments of Canada and Ontario (both recognized as international leaders in the use of IT) as case studies, Digital State at the Leading Edge is the first attempt to take a comprehensive view of the impact of IT upon the whole of government, including politics and campaigning, public consultation, service delivery, knowledge management, and procurement.

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Digital State at the Leading Edge

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Overview

The impact of information technology (IT) on government in the last five years has been profound. Using the governments of Canada and Ontario (both recognized as international leaders in the use of IT) as case studies, Digital State at the Leading Edge is the first attempt to take a comprehensive view of the impact of IT upon the whole of government, including politics and campaigning, public consultation, service delivery, knowledge management, and procurement.

Using the concepts of channel choice, procurement market analysis, organizational integration, and digital leadership, this study explores the inter-relationships among all these aspects of the application of IT to government and politics. The authors seek to understand how IT is transforming government and what the nature of that transformation is. In the process, they offer an explanation of Canada's relative success, and conclude with practical advice to politicians and public servants about how to manage IT in government more effectively.

Based on new and original research undertaken over the last five years, the findings of this intriguing study will be of interest to those studying or working in the fields of public administration, political science, and information technology.

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Product Details

  • ISBN-13: 9781442691209
  • Publisher: University of Toronto Press, Scholarly Publishing Division
  • Publication date: 1/20/2007
  • Sold by: Barnes & Noble
  • Format: eBook
  • Pages: 256
  • File size: 4 MB

Meet the Author

Sandford Borins is a professor in the Department of Management at the University of Toronto at Scarborough.

Kenneth Kernaghan si a professor in the Department of Political Science at Brock University.

David Brown is a senior associate at the Public Policy Forum in Ottawa, and a doctoral candidate in the Department of Political Science at Carleton University.

Nick Bontis is an associate professor at the DeGroote School of Business at McMaster University.

Perri 6 is a professor in the College of Business, Law and Social Sciences at Nottingham Trent University.

Fred Thompson is Grace and Elmer Goudy Professor of Public Management and Policy in the Atkinson Graduate School of Management at Willamette University.

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Table of Contents


Acknowledgments     ix
Introduction   Sandford Borins     3
Conceptual Framework   Sandford Borins     14
The Government of Canada: Government On-Line and Citizen-Centred Service   David Brown     37
What Keeps a CIO Awake at Night? Evidence from the Ontario Government   Sandford Borins     69
Beyond Bubble Gum and Goodwill: Integrating Service Delivery   Kenneth Kernaghan     102
Citizen Relationship Management in Canadian Cities: Starting To Dial 311   Nick Bontis     137
Mining the Nation's Intellectual Capital: Knowledge Management in Government   Nick Bontis     155
Moving Beyond Politics as Usual? Online Campaigning   Kenneth Kernaghan     183
Making Political Connections: IT and Legislative Life   Kenneth Kernaghan     224
E-Consultation: Technology at the Interface between Civil Society and Government   Sandford Borins   David Brown     253
Digital Leadership: The Human Face of IT   Sandford Borins   David Brown     277
Evolution or Revolution? E-Government in the United States   Fred Thompson     302
Don't Try This at Home: Lessons from England   Perri 6     325
Is ITTransforming Government? Evidence and Lessons from Canada   Sandford Borins     355
References     385
Index     411
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