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Douglas CookIMPRESSIVE. . . . The broad scope of this book will provide the reader with an overall view of the current technologies and issues related to reference services. Rather than focusing on one technology, the book takes an expansive view and includes chapters on the many facets of this topic. A variety of library types are covered: academic libraries, archives, law libraries, state systems, and large urban public libraries.
—DEd, Reference Librarian, Shippensburg University