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From the PublisherTom Peters author of The Circle of Innovation
Waiting for the "masterwork" on service? Wait no longer. Leonard Berry's Discovering the Soul of Service is it! A brilliant book, eminently compelling case studies from Charles Schwab to Midwest Express. It doesn't get better than this.
President and Chief Executive Officer, Wal-Mart Stores, Inc.
A blueprint that will work for anyone wanting to sustain successful service. A must for anyone interested in service businesses.
Garrett H. Jamison
President and Chief Executive Officer, Banc One Investment Management Group
A treasure for anyone truly serious about sustaining a service culture.
Robert L. Tillman
Chairman, President, and Chief Executive Officer, Lowe's Companies, Inc.
Captures the essence of what is required to sustain success in a labor-intensive service business. An outstanding book.
Owner/Founder, Carolina Panthers
A world-class resource on leadership values and the human side of business.
Chairman Emeritus, Neiman Marcus
Len Berry holds the black belt in customer service.