Doctors Talking With Patients/Patients Talking With Doctors / Edition 2

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Medical visits are often less effective and satisfying than they would be if doctors and patients better understood the communication most needed for attainment of mutual health goals. Here, professors and Johns Hopkins University and Harvard Medical School join forces to help us understand this vital issue, and the means to best facilitate communication that brings more effective medical care and happier, healthier consumers. The verbal and nonverbal exchanges that take place between doctor and patient affect both participants, and can result in a range of positive or negative psychological reactions—including comfort, alarm, irritation, or resolve. "Talk," on verbal, non-verbal and withholding levels, is shown by extensive research to have far-reaching impact. Roter and Hall set out specific principles and recommendations for improving doctor-patient relationships. They describe the process of communication, analyze social and psychological factors that color doctor-patient exchanges, and detail changes that can benefit both parties. Here are needed encouragement and principles of action vital to doctors and patients alike.

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Editorial Reviews

Library Journal
For this thoroughly updated and expanded second edition of a 1992 book, Roter (health & policy management, Johns Hopkins Univ.) and Hall (psychology, Northeastern Univ.) draw on their studies in the field of medical communication, as well as on many other research papers (there is a 28-page bibliography of citations). Their decision to revamp the text comes in the wake of new competency requirements for medical school graduates, including interpersonal communication. The focus is on "talk," e.g., nonverbal cues between doctors and patients, including how a physician's characteristics influence his or her communication. One section investigates what the research literature has concluded about medical visits (e.g., that much information is withheld during visits). The authors finish by detailing "prospects for improved talk" and throughout give conclusions and statements to help modify and improve practice. Although general readers will find the information interesting, this is an excellent textbook that gathers all the work on the subject in one place. Recommended for academic, medical, and special collections with a specific interest in patient empowerment and communication in medical settings.-Elizabeth J. Eastwood, Mesa P.L., Los Alamos, NM Copyright 2006 Reed Business Information.
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Product Details

  • ISBN-13: 9780275990176
  • Publisher: ABC-CLIO, Incorporated
  • Publication date: 9/5/2000
  • Edition description: REV
  • Edition number: 2
  • Pages: 256
  • Sales rank: 843,732
  • Product dimensions: 6.14 (w) x 9.21 (h) x 0.54 (d)

Table of Contents

Pt. I The nature of the doctor-patient relationship 1
1 The significance of talk 3
2 The nature of the doctor-patient relationship 23
3 Thinking critically and creatively in the conception, conduct, and interpretation of medical communication research 39
4 The influence of patient characteristics on communication between the doctor and the patient 57
5 The influence of physician characteristics on communication between the doctor and the patient 77
6 The influence of physician gender on communication : why physician gender (especially) matters in communication 95
Pt. II What usually happens in medical visits 107
7 The anatomy of a medical visit 109
8 Giving and withholding information : the special case of informative talk in the medical visit 127
Pt. III Prospects for improved talk 141
9 Consequences of talk : the relationship between talk and outcomes 143
10 Improving talk through interventions 165
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