Does Your Government Measure Up?: Basic Tools for Local Officials and Citizens

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"Written for candidates, elected and appointed government officials as well as concerned citizens in small cities, towns, and villages, Does Your Government Measure Up? is a tool for improving local government." "This book introduces the bare essentials for good government in areas of finance, public works, parks and recreation, police, assessment, building codes, emergency medical services, personnel and even Web site development. The authors show how to use benchmarking to increase government efficiency and effectiveness." "The tools presented
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2001 Paperback NEW 9780970286406 This listing is a new book, a title currently in-print which we order directly and immediately from the publisher. *****PLEASE NOTE: This item ... is shipping from an authorized seller in Europe. In the event that a return is necessary, you will be able to return your item within the US. To learn more about our European sellers and policies see the BookQuest FAQ section***** Read more Show Less

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Overview

"Written for candidates, elected and appointed government officials as well as concerned citizens in small cities, towns, and villages, Does Your Government Measure Up? is a tool for improving local government." "This book introduces the bare essentials for good government in areas of finance, public works, parks and recreation, police, assessment, building codes, emergency medical services, personnel and even Web site development. The authors show how to use benchmarking to increase government efficiency and effectiveness." "The tools presented in the book have been developed by the Maxwell School at Syracuse University in close cooperation with more than 100 government officials in Central New York and throughout the United States."--BOOK JACKET.
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Product Details

  • ISBN-13: 9780970286406
  • Publisher: Syracuse University Press
  • Publication date: 1/1/2001
  • Pages: 196
  • Product dimensions: 6.00 (w) x 9.10 (h) x 0.40 (d)

Table of Contents

Acknowledgments
Introduction
Pt. 1 Checking for Bare Essentials 1
Ch. 1 The Importance of Checking for Bare Essentials 3
Ch. 2 Ambulance Services 10
Ch. 3 Building Code Enforcement 15
Ch. 4 Government Finance 21
Ch. 5 Human Resources 26
Ch. 6 Park and Recreation Services 32
Ch. 7 Police Services 38
Ch. 8 Property Assessment 45
Ch. 9 Public Works Agencies 51
Ch. 10 Web Site Design 58
Pt. 2 Benchmarking Made Easy 65
Ch. 11 Why Should Elected Officials Benchmark? 67
Ch. 12 Two Basic Building Blocks 74
Ch. 13 Benchmarking the Costs of Government Services 81
Ch. 14 Benchmarking the Workload of Government Services 89
Ch. 15 Benchmarking the Efficiency of Government Services 96
Ch. 16 Benchmarking the Quality of Government Services 102
Ch. 17 Benchmarking the Quality of Life in Your Community 108
Ch. 18 Gaining Support Benchmarks 117
App. A Easy Guide for Customer and General Population Surveys 129
App. B: Helpful Web Sites, Organizations and Publications 139
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