Dynamic Processes of Crisis Negotiation: Theory, Research, and Practice

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This edited collection offers a comprehensive examination of theory, research, and practice in crisis (hostage) negotiation from the perspectives of communication, law enforcement, psychology, sociology, and criminology. The volume identifies promising conceptual frameworks for the development of research on crisis negotiation. This book is also useful to crisis negotiation trainers and leaders in law enforcement who are searching for insight beyond anecdotal stories and who recognize the need for more rigorous application of behavioral science to the practice of crisis negotiation.

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Editorial Reviews

Addresses both academic and practitioner concerns of crisis negotiation, for academics interested in working with law enforcement on research involving the dynamics of crisis negotiation, and for crisis negotiation trainers and leaders in the law enforcement community who are searching for insight beyond anecdotal accounts. Contains chapters on aspects such as postincident crisis counseling for hostage negotiations, emotional expression in negotiation, negotiating with cults, and training crisis negotiators. Annotation c. by Book News, Inc., Portland, Or.
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Product Details

  • ISBN-13: 9780275952242
  • Publisher: ABC-CLIO, Incorporated
  • Publication date: 3/30/1997
  • Pages: 192
  • Lexile: 1420L (what's this?)
  • Product dimensions: 6.38 (w) x 9.56 (h) x 0.69 (d)

Meet the Author

RANDALL G. ROGAN is Associate Professor in the Department of Communication at Wake Forest University.

MITCHELL R. HAMMER is Associate Professor in the School of International Service at The American University in Washington, D.C., where he specializes in intercultural communication and conflict negotiation.

CLINTON R. VAN ZANDT, a 25-year veteran of the FBI, was the FBI's former Chief Hostage Negotiator and a member of the Bureau's famed Behavioral Science Unit until his retirement in 1995.

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Table of Contents

1 Dynamic Processes of Crisis Negotiation: An Overview 1
2 Negotiation Models in Crisis Situations: The Value of a Communication-Based Approach 9
3 Emotion and Emotional Expression in Crisis Negotiation 25
4 Postincident Crisis Counseling for Hostage Negotiators 45
5 A Three-Dimensional Model of Relationship Development in Hostage Negotiations 57
6 Processes and Patterns in Hostage Negotiations 77
7 Models for Managing Hostage Negotiations: Pathways or Straitjackets? 95
8 Negotiating Across the Cultural Divide: Intercultural Dynamics in Crisis Incidents 105
9 Psychological and Cultural Dimensions of Hostage Negotiation 115
10 Communicating with Cults 129
11 Negotiating with Cults: A Practitioner's Perspective 143
12 Training Crisis Negotiators: Updating Negotiation Techniques and Training 151
Bibliography 161
Index 173
About the Editors and Contributors 181
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Sort by: Showing 1 Customer Reviews
  • Anonymous

    Posted October 24, 2000

    Not the best handbook on the market

    Difficult reading, and expensive. Not a practical handbook for police negotiators.

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