E-Business and ERP: Transforming the Enterprise / Edition 1

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The Internet is the most important business tool of the newcentury. In the business-to-business (B2B) world, the Internet isenabling the formation of extended enterprises operating withinvalue networks. Vendors and suppliers within these "wired" entitiesare able to communicate instantaneously with each other and withcustomers far more easily, cheaply, and quickly than ever before.In their rush to evolve as e-businesses, many traditional companieshasten to update existing business processes while losing sight ofan important fact: E-business simply will not work in the absenceof sound business infrastructures based on well-functioningenterprise resource planning (ERP) systems.

While new front-end technologies are appearing at a dizzying pace,ERP software remains the most efficient and effective solution formanagers who need to plan and control money, manufacturingoperations, inventory, and people-the elements and processes thatcomprise the so-called back-end of the organization. The criticalquestion for such managers is:

How do I combine my existing ERP systems with the most up-to-dateWeb-based technologies to create one all-encompassing e-businessstrategy designed to:
* Add greater value to customers
* Create tightly coupled relationships with trading partners
* Open the door to new strategic opportunities

In E-Business and ERP: Transforming the Enterprise, the authorsanswer this question by providing a road map to achieving the idealcombination of speed, business capability, technical know-how, andexecution as companies attempt to get the most out of currentinvestments while grappling with the multiple challenges of thee-business environment. Addressing the needs of the full range ofcompanies-from Internet start-ups grabbing headlines even as theystruggle to execute effective business processes, to companies withlong track records of success in keeping pace with technologicalinnovations-E-Business and ERP: Transforming the Enterprisepresents:
* E-business procedures to help companies link their existing ERPsystems with the information capabilities of their customers
* A new approach to valuing ERP and e-business investments
* A guide to achieving the right balance among technology,processes, and people while undertaking a major e-businesseffort
* A framework for understanding e-business opportunities within thecontext of a traditional enterprise and its infrastructure
* In-depth analysis of how the Internet impacts supply chainmanagement, customer relationship management (CRM), and sharedservices
* A look into the future of ERP and Web-based technologies

The authors also offer a new model-an ERP/E-Business Matrix thatexecutives and managers can use to assess their company's currentposition as an e-business-including evaluating relevant risks andopportunities; determining a desired destination; and developing aplan for getting there successfully. Perhaps for the first time,this invaluable tool lays out all the options, making an informeddecision about a company's future e-business direction not onlypossible, but easier than ever before.

Most of today's global enterprises have invested heavily in currentinfrastructures, and, in many cases, this investment has paid offhandsomely. However, tomorrow's most successful companies willleverage that investment by implementing Web-based technologies intandem with sound ERP-based solutions. Let E-Business and ERP:Transforming the Enterprise show you the processes, techniques, andstrategies you need to maximize your organization's ERP investmentwhile transforming it into an e-nabled powerhouse.

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Editorial Reviews

From the Publisher
"It's full of diagrams and is written in a direct and concisestyle." (Internet Works)

"To the right business, the message could be useful." (Ambassador,October 2000)

Internet Works"
It's full of diagrams and is written in a direct and concise style.
Provides techniques for melding enterprise resource planning (ERP) capabilities with the communications power of the Internet. Shows how start-up and established companies can link their existing ERP systems with the information capabilities of their customers, and offers a framework for understanding e-business opportunities within the context of a traditional enterprise and its infrastructure. Explains how the Internet impacts supply chain management, customer relationship management, and shared services, and looks at the future of Web-based technologies. Norris is a partner in PricewaterhouseCooper's management consulting services practice. Annotation c. Book News, Inc., Portland, OR (booknews.com)
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Product Details

  • ISBN-13: 9780471392088
  • Publisher: Wiley
  • Publication date: 6/26/2000
  • Edition number: 1
  • Pages: 208
  • Product dimensions: 9.21 (w) x 6.14 (h) x 0.56 (d)

Meet the Author

GRANT NORRIS, BS, MBA, is a Partner at PricewaterhouseCoopers inthe Management Consulting Services Practice based inPhiladelphia.
JAMES R. HURLEY BA, MBA, CAGS, CPA, is a Partner inPricewaterhouseCoopers Information, Telecommunication, andEntertainment Practice based in New Jersey.
KENNETH M. HARTLEY, BS, MBA, CFPIM, is a Partner withPricewaterhouseCoopers.
JOHN R. DUNLEAVY, BA, MBA, CPA, is a Partner atPricewaterhouseCoopers.
JOHN D. BALLS, BA, MS, MBA, is CIO, Vice President, and ProgramDirector for a leading Fortune 100 communications company'sEnterprise Resource Planning (ERP) initiative.

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Table of Contents

Concepts Behind the Electronic Enterprise.

Inside Out, Outside In: Complimentary Technologies of ERP andE-Business.

Web Economics: Valuing Your ERP and E-Business Investments.

ERP/E-Business Matrix: Options and Scenarios.

Behind the Web: Supply-Chain Management.

Customer Relationship Management.

ERP/E-Business Impact on Shared Services.

Triple Play: Technology, Processes, and People.

ERP/E-Business Matrix Destination Goals.

Migration Path Options.

Program and Project Management.

ERP Vendor Responses to E-Business Challenges.



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