E-Commerce Operations Management / Edition 1

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Overview

This book focuses on managerial issues of operations management for e-commerce businesses. Specifically, it will help students interested in the managerial aspects of running e-businesses to know what is important in their operations, including personnel, technology, and systems. The book uniquely shows how the basic content of operations management (i.e., quality, inventory, product design, etc.) should be applied in an e-business.

Very recent e-commerce research findings and methodologies have been incorporated to offer a broader range of academic contributions. The text is based on hard, empirical evidence provided by numerous e-commerce organizations and research scholars.

The book also presents a detailed, step-by-step set of procedures and successful strategies that readers can use immediately. New knowledge has to be made easy to use and the authors have integrated the current theory with current practice so that users can see the benefits and use them without delay.

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Product Details

  • ISBN-13: 9789812380166
  • Publisher: World Scientific Publishing Company, Incorporated
  • Publication date: 7/7/2002
  • Edition description: New Edition
  • Edition number: 1
  • Pages: 308
  • Product dimensions: 6.30 (w) x 9.60 (h) x 0.60 (d)

Table of Contents

Preface
List of Tables and Figures
Pt. I Introduction and Critical Success Factors in E-Commerce Operations Management
Ch. 1 Introduction 3
Ch. 2 Research on Critical Success Factors in E-Commerce Operations Management 15
Pt. II Critical Success Factors of E-Commerce Operations Management
Ch. 3 E-Commerce and Supply-Chain Management 49
Ch. 4 E-Commerce and Product and Process Management 87
Ch. 5 E-Commerce and Purchasing Management 115
Ch. 6 E-Commerce and Forecasting and Scheduling Management 143
Ch. 7 E-Commerce and Inventory Management 169
Ch. 8 E-Commerce and Quality Management 193
Ch. 9 E-Commerce and Human Resource Management 217
Ch. 10 E-Commerce and Reengineering and Consulting Management 241
Epilogue: E-Just-In-Time 269
Index 279
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