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Very recent e-commerce research findings and methodologies have been incorporated to offer a broader range of academic contributions. The text is based on hard, empirical evidence provided by numerous e-commerce organizations and research scholars.
The book also presents a detailed, step-by-step set of procedures and successful strategies that readers can use immediately. New knowledge has to be made easy to use and the authors have integrated the current theory with current practice so that users can see the benefits and use them without delay.
|List of Tables and Figures|
|Pt. I||Introduction and Critical Success Factors in E-Commerce Operations Management|
|Ch. 2||Research on Critical Success Factors in E-Commerce Operations Management||15|
|Pt. II||Critical Success Factors of E-Commerce Operations Management|
|Ch. 3||E-Commerce and Supply-Chain Management||49|
|Ch. 4||E-Commerce and Product and Process Management||87|
|Ch. 5||E-Commerce and Purchasing Management||115|
|Ch. 6||E-Commerce and Forecasting and Scheduling Management||143|
|Ch. 7||E-Commerce and Inventory Management||169|
|Ch. 8||E-Commerce and Quality Management||193|
|Ch. 9||E-Commerce and Human Resource Management||217|
|Ch. 10||E-Commerce and Reengineering and Consulting Management||241|