E-Mail: Communicate Effectively (NetEffect Series) / Edition 1

E-Mail: Communicate Effectively (NetEffect Series) / Edition 1

by Verna Terminello, Marcia Reed, Marcia G. Reed
     
 

ISBN-10: 013041817X

ISBN-13: 9780130418173

Pub. Date: 05/28/2002

Publisher: Prentice Hall

This easy-to-read, in-depth book contains comprehensive information and expert advice on communicating effectively and responsibly through e-mail. It provides readers with learning activities, tools, and tips to help them actually change behaviors and learn this critical workplace skill.

Five chapters cover a variety of e-mail topics: saving valuable company

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Overview

This easy-to-read, in-depth book contains comprehensive information and expert advice on communicating effectively and responsibly through e-mail. It provides readers with learning activities, tools, and tips to help them actually change behaviors and learn this critical workplace skill.

Five chapters cover a variety of e-mail topics: saving valuable company time; increasing the effectiveness of communications; learning this basic skill of the workplace; avoiding e-mail troubles; avoiding miscommunications and misunderstandings; avoiding lawsuits; increasing productivity; increasing sales; improving job performance; reducing junk and personal e-mail; reducing time and effort reading and writing e-mail; helping keep a company's e-mail database from growing out of control; protecting and strengthening an individual's and company's brand, reputation, and image; limiting virus attacks from careless habits; limit the potential for illegal and unethical e-mail; taming the e-mail monster; improving internal and external customer service and relations; and building loyal customer partnerships.

For executives, secretaries, professional/technical staff, and other avid e-mail users.

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Product Details

ISBN-13:
9780130418173
Publisher:
Prentice Hall
Publication date:
05/28/2002
Series:
NetEffect Series
Edition description:
1ST
Pages:
164
Product dimensions:
8.01(w) x 9.39(h) x 0.33(d)

Related Subjects

Table of Contents

1. E-mail: The Good, the Bad, and the Ugly: Could Your E-mail Be Causing You Trouble?

2. Business Netiquette: Being a Good E-mmunity Netizen.

3. E-mail is Business Writing: Composing Letters, Memos, and Notes.

4. Managing the Barrage of E-mail: Using a System to Organize, Process, and Declutter.

5. The Heart and Soul of E- Service: Using E-mail to Enhance Customer Service.

Appendix. A Style Guide for E-mail: Standards for Effective E-mail Communications.

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