The e-Policy Handbook: Rules and Best Practices to Safely Manage Your Company's E-mail, Blogs, Social Networking, and Other Electronic Communication Tools / Edition 2

The e-Policy Handbook: Rules and Best Practices to Safely Manage Your Company's E-mail, Blogs, Social Networking, and Other Electronic Communication Tools / Edition 2

by Nancy Flynn
     
 

ISBN-10: 0814410650

ISBN-13: 9780814410653

Pub. Date: 01/07/2009

Publisher: AMACOM Books

Trillions of e-mails travel each year through corporate networks—and they're not all work-related. But for organizations wishing to protect themselves from liability, e-mail is no longer the only danger—they now have to contend with blogs, social networking sites, and other new technologies. Packed with electronic rules, step-by-step guidelines, sample

Overview

Trillions of e-mails travel each year through corporate networks—and they're not all work-related. But for organizations wishing to protect themselves from liability, e-mail is no longer the only danger—they now have to contend with blogs, social networking sites, and other new technologies. Packed with electronic rules, step-by-step guidelines, sample policies, and e-disaster stories, this revised edition of The e-Policy Handbook helps readers:

implement strategic electronic rules
• prevent security breaches and data theft
• safeguard confidential company and customer information
• manage new and emerging technologies
• write and implement effective policies
• train employees

Updated to cover new technologies, including instant messaging, social networking, text messaging, video sites, and more, this is a comprehensive resource for developing clear, complete e-policies.

Product Details

ISBN-13:
9780814410653
Publisher:
AMACOM Books
Publication date:
01/07/2009
Edition description:
Second Edition
Pages:
336
Product dimensions:
5.90(w) x 8.90(h) x 0.90(d)
Age Range:
18 Years

Table of Contents

C O N T E N T S

PART ONE: Electronic Business Communication Rules

1 Why Every Organization Needs Electronic Rules and Policies Based on Best Practices, 3

PART TWO: E-Mail Rules

2 Legal Risks and Rules: E-Mail Creates Discoverable Evidence, 13

3 Record Retention Risks and Rules: Courts and Regulators Take

Seriously the Production—and Destruction—of Electronic Evidence, 20

4 Regulatory Risks and Rules: Government and Industry Watchdogs

Guard Content and Records, 28

5 Archiving Rules, Tools, and Best Practices, 34

PART THREE: Privacy, Confidentiality, and Data Security Rules

6 Online Privacy Risks, Rights, and Rules, 49

7 Confidential Messaging Rules and Tools, 56

8 Data Security Risks and Rules, 71

PART FOUR: Content, Personal Use, and Netiquette Rules

9 Content and Personal Use Risks and Rules, 79

10 Netiquette Rules, 85

PART FIVE: Instant Messaging Rules

11 IM Is Turbocharged E-Mail: All the Risks, Rules, and Regulations

Apply, 93

12 IM Management Rules and Tools, 100

PART SIX : Internet Rules: Web, Blog, Social Networking, and

Video Site Risks, Rules, Policies, and Best Practices

13 Internet Risks and Rules, 109

14 Blog Rules, 114

15 Blog Risks, 118

16 Blog Policies and Best Practices, 124

17 Social Networking and Video Site Risks and Rules, 133

PART SEVEN: Software Rules

18 Software Risks, Rules, Policies, and Best Practices, 143

PART EIGHT : Cell Phone and Texting Rules

19 Cell Phone and Text Messaging Risks, Rules, Policies, and Best

Practices, 155

PART NINE: Monitoring and Compliance Rules: Minimize

Risks—and Maximize Compliance—with Training,

Discipline, and Monitoring

20 Employee Education Policies and Best Practices, 173

21 Disciplinary Rules, Policies, and Best Practices, 181

22 Monitoring Rules and Tools, 184

PART TEN: User Rules

23 How to Communicate Online Without Getting Fired: Ten Tips for

Employees WhoWant to Protect Their Privacy—and Keep Their Jobs,

195

24 Q&A: Answers to Employees’ Most Commonly Asked e-Policy and

Privacy Questions, 205

PART ELEVEN: Electronic Writing Rules

25 e-Policy 101: How to Draft Effective e-Policies for Your Organization,

217

26 Establishing Electronic Writing Style Policies for Employees, 222

APPENDICES

A Fifty-Seven e-Policy Rules to Help Keep Your Organization in

Business . . . and Out of Court, 233

B e-Policy Dos and Don’ts: Best Practices to Help Minimize Risks and

Maximize Compliance, 240

C Sample Electronic Business Communication Policies, 247

D Glossary of Electronic Business Communication, Legal, and

Technology Terms, 273

E Resources and Expert Sources, 284

Notes, 287

Index, 311

About the Author, 323

Customer Reviews

Average Review:

Write a Review

and post it to your social network

     

Most Helpful Customer Reviews

See all customer reviews >