Effective Health Care Supervisor 5e / Edition 5

Effective Health Care Supervisor 5e / Edition 5

by Gene Lass, Charles R. McConnell
     
 

ISBN-10: 0834220830

ISBN-13: 9780834220836

Pub. Date: 01/28/2002

Publisher: Jones & Bartlett Learning, LLC

This informative new edition of the best-selling The Effective Health Care Supervisor continues to provide proven hands-on practical applications of both classic and current management principles and practices used in today's health care setting. Written in a practical and easy to understand format, The Effective Health Care Supervisor, Fifth Edition, puts a wealth of…  See more details below

Overview

This informative new edition of the best-selling The Effective Health Care Supervisor continues to provide proven hands-on practical applications of both classic and current management principles and practices used in today's health care setting. Written in a practical and easy to understand format, The Effective Health Care Supervisor, Fifth Edition, puts a wealth of new information and invaluable tools in your hands to help develop management strategies and techniques--the all-important tools needed for exercising sound management practices throughout your career as a health care supervisors. Readers will benefit from the new "Situation Activity"--cases and exercises--presented at every chapter opening. Each activity poses questions enabling the reader to gather information as the chapter progresses, and easily learn from the final resolution presented.

Product Details

ISBN-13:
9780834220836
Publisher:
Jones & Bartlett Learning, LLC
Publication date:
01/28/2002
Edition description:
REV
Pages:
477
Product dimensions:
7.38(w) x 9.62(h) x 1.01(d)

Table of Contents

Preface
Ch. 1An Evolving Role in a Changing Environment3
Ch. 2Health Care: How Different from "Industry"?21
Ch. 3The Nature of Supervision: Health Care and Everywhere35
Ch. 4Management and Its Basic Functions45
Ch. 5Delegation and Empowerment: Forming Some Good Habits63
Ch. 6Time Management: Expanding the Day without Stretching the Clock84
Ch. 7Self-Management and Personal Supervisory Effectiveness98
Ch. 8Interviewing: Start Strong To Recruit Successfully119
Ch. 9The One-to-One Relationship135
Ch. 10Leadership: Style and Substance149
Ch. 11Motivation: Intangible Forces and Slippery Rules162
Ch. 12Performance Appraisal: Cornerstone of Employee Development174
Ch. 13Criticism and Discipline: Guts, Tact, and Justice196
Ch. 14The Problem Employee and Employee Problems209
Ch. 15The Supervisor and the Human Resource Department224
Ch. 16Ethics and Ethical Standards241
Ch. 17Decisions, Decisions255
Ch. 18Management of Change: Resistance Is Where You Find It268
Ch. 19Communication: Not by Spoken Words Alone278
Ch. 20How To Arrange and Conduct Effective Meetings290
Ch. 21Budgeting: Annual Task and Year-Long Implications303
Ch. 22Quality and Productivity: Sides of the Same Coin326
Ch. 23Teams, Team Building, and Teamwork340
Ch. 24Methods Improvement: Making Work - and Life - Easier360
Ch. 25Reengineering and Reduction in Force379
Ch. 26Continuing Education: Your Employees and You393
Ch. 27The Supervisor and the Law408
Ch. 28Organizational Communication: Looking Up, Down, and Laterally425
Ch. 29Unions: Avoiding Them When Possible and Living with Them When Necessary437
Annotated Bibliography449
List of Quotations459
Index463
About the Author477

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