Effective Health Care Supervisor 5e / Edition 5

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This informative new edition of the best-selling The Effective Health Care Supervisor continues to provide proven hands-on practical applications of both classic and current management principles and practices used in today's health care setting. Written in a practical and easy to understand format, The Effective Health Care Supervisor, Fifth Edition, puts a wealth of new information and invaluable tools in your hands to help develop management strategies and techniques--the all-important tools needed for exercising sound management practices throughout your career as a health care supervisors. Readers will benefit from the new "Situation Activity"--cases and exercises--presented at every chapter opening. Each activity poses questions enabling the reader to gather information as the chapter progresses, and easily learn from the final resolution presented.
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Editorial Reviews

From The Critics
Strategies, techniques, and practical applications of both classic and current management principles in health care are described in this resource for health care supervisors and students. This fifth edition includes new chapter-opening cases that prompt readers to gather specific information as the chapter progresses. There is expanded material on managed care, coaching, motivation, ethical standards, team building, and sexual harassment. McConnell is retired from a career in health care human resource management and now works as a management and human resources consultant. Annotation c. Book News, Inc., Portland, OR (booknews.com)
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Product Details

  • ISBN-13: 9780834220836
  • Publisher: Jones & Bartlett Learning, LLC
  • Publication date: 1/28/2002
  • Edition description: REV
  • Edition number: 5
  • Pages: 477
  • Product dimensions: 7.38 (w) x 9.62 (h) x 1.01 (d)

Table of Contents

Ch. 1 An Evolving Role in a Changing Environment 3
Ch. 2 Health Care: How Different from "Industry"? 21
Ch. 3 The Nature of Supervision: Health Care and Everywhere 35
Ch. 4 Management and Its Basic Functions 45
Ch. 5 Delegation and Empowerment: Forming Some Good Habits 63
Ch. 6 Time Management: Expanding the Day without Stretching the Clock 84
Ch. 7 Self-Management and Personal Supervisory Effectiveness 98
Ch. 8 Interviewing: Start Strong To Recruit Successfully 119
Ch. 9 The One-to-One Relationship 135
Ch. 10 Leadership: Style and Substance 149
Ch. 11 Motivation: Intangible Forces and Slippery Rules 162
Ch. 12 Performance Appraisal: Cornerstone of Employee Development 174
Ch. 13 Criticism and Discipline: Guts, Tact, and Justice 196
Ch. 14 The Problem Employee and Employee Problems 209
Ch. 15 The Supervisor and the Human Resource Department 224
Ch. 16 Ethics and Ethical Standards 241
Ch. 17 Decisions, Decisions 255
Ch. 18 Management of Change: Resistance Is Where You Find It 268
Ch. 19 Communication: Not by Spoken Words Alone 278
Ch. 20 How To Arrange and Conduct Effective Meetings 290
Ch. 21 Budgeting: Annual Task and Year-Long Implications 303
Ch. 22 Quality and Productivity: Sides of the Same Coin 326
Ch. 23 Teams, Team Building, and Teamwork 340
Ch. 24 Methods Improvement: Making Work - and Life - Easier 360
Ch. 25 Reengineering and Reduction in Force 379
Ch. 26 Continuing Education: Your Employees and You 393
Ch. 27 The Supervisor and the Law 408
Ch. 28 Organizational Communication: Looking Up, Down, and Laterally 425
Ch. 29 Unions: Avoiding Them When Possible and Living with Them When Necessary 437
Annotated Bibliography 449
List of Quotations 459
Index 463
About the Author 477
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