The Effective Health Care Supervisor / Edition 7

The Effective Health Care Supervisor / Edition 7

by Charles R. McConnell
     
 

ISBN-10: 1449604714

ISBN-13: 9781449604714

Pub. Date: 07/13/2011

Publisher: Jones & Bartlett Learning

The Seventh Edition of this best-selling text continues to offer proven, hands-on, practical applications of both classic and current management principles in the healthcare setting. Packed with strategies, techniques, and tools to build or reinforce your management skills and meet the never-ending challenges that one may face daily as a healthcare supervisor,…  See more details below

Overview

The Seventh Edition of this best-selling text continues to offer proven, hands-on, practical applications of both classic and current management principles in the healthcare setting. Packed with strategies, techniques, and tools to build or reinforce your management skills and meet the never-ending challenges that one may face daily as a healthcare supervisor, students and professionals alike will benefit from this classic guidebook that is now more reader-friendly and accessible.

NEW to the SECOND EDITION:

4-5 additional review questions for each chapter
Expanded material and new exhibits on delegation
New discussion on the effects of organizational shuffling on employee motivation
Expanded material on the legal implications of performance appraisal
New section on Six Sigma
New coverage of several more laws that affect employees and employment
Updated material on HIPAA implementation
Updated material on unions and union organizing in health care.

“I have seen numerous texts and this is the best. Students at the grad level and in the field really benefit from it. Thanks for a quality publication.”
—John A. Romas, MPH, PhD, Health Science, Department, Minnesota State University

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Product Details

ISBN-13:
9781449604714
Publisher:
Jones & Bartlett Learning
Publication date:
07/13/2011
Pages:
542
Sales rank:
817,284
Product dimensions:
7.00(w) x 9.90(h) x 1.10(d)

Table of Contents

Ch. 1An evolving role in a changing environment3
Ch. 2Health care : how is it different from "industry?"21
Ch. 3The nature of supervision : health care and everywhere36
Ch. 4Management and its basic functions47
Ch. 5Delegation and empowerment : forming some good habits67
Ch. 6Time management : expanding the day without stretching the clock89
Ch. 7Self-management and personal supervisory effectiveness105
Ch. 8Interviewing : start strong to recruit successfully127
Ch. 9The one-to-one relationship144
Ch. 10Leadership : style and substance159
Ch. 11Motivation : intangible forces and slippery rules173
Ch. 12Performance appraisal : cornerstone of employee development186
Ch. 13Criticism and discipline : guts, tact, and justice209
Ch. 14The problem employee and employee problems227
Ch. 15The supervisor and the human resource department244
Ch. 16Ethics and ethical standards263
Ch. 17Decisions, decisions279
Ch. 18Management of change : resistance is where you find it293
Ch. 19Communication : not by spoken words alone304
Ch. 20How to arrange and conduct effective meetings318
Ch. 21Budgeting : annual task and year-long implications332
Ch. 22Quality and productivity : sides of the same coin355
Ch. 23Teams, team building, and teamwork372
Ch. 24Methods improvement : making work - and life - easier393
Ch. 25Reengineering and reduction in force413
Ch. 26Continuing education : your employees and you427
Ch. 27The supervisor and the law442
Ch. 28Living with HIPAA460
Ch. 29Organizational communication : looking up, down, and laterally479
Ch. 30Unions : avoiding them when possible and living with them when necessary491

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