The Effective Health Care Supervisor / Edition 7

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The hands—on guide for front line health care supervisors, this long—time bestseller includes two new chapters on reengineering and downsizing and extensive revisions and updates throughout. This new edition covers all areas of supervision including time management, performance appraisal, motivation, and communication.

The book contains black-and-white illustrations.

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Editorial Reviews

Mary L. Fisher
The fourth edition of this book places supervision in the context of today's changing healthcare environment. It is expanded beyond the previous edition in this respect, although the author admits that the basics of supervision are unchanged. The book stresses the need for supervisors to adapt to changes that will include expanding scopes of responsibility, a broader variety of duties, and redesigned work environments. New content includes the evolving roles of healthcare supervisors, reengineering, and staff reductions. The book's attempt to meet modern challenges for supervisors is well timed. The intended audience is first and second line supervisors. It is suggested as a textbook for supervisory development classes. The book is written in simple terms and is best positioned for those new to supervision. The author is a human resource officer in a New York hospital system, so is credible in his work experiences. He has numerous previous publications and his formal education is in engineering and business. There are few illustrations offered in this book. References, for the most part, are not offered in context, but there is a sparse annotated bibliography in the back of the book. Many of these books are dated "classics." Each chapter presents clear objectives and adds two exercises for practicing skills. The exercises can be helpful in a classroom setting. This text is comprehensive in the number of topics related to healthcare supervision that are covered. However, some topics are addressed superficially, such as budgeting for personnel costs. The contextual emphasis is timely and a sufficient reason to justify this new addition. Overall, this text needs to be evaluatedin relation to competing offerings. I would prefer more in-depth coverage of these important topics.
From The Critics
Reviewer: Jade B. Gillispie, RN, MHA, DHSc (Private Practice)
Description: In addressing the historical perspective of healthcare supervisors and transitioning into present-day issues, this book really serves to support current supervisors.
Purpose: It is intended as an aid and a guide for individuals who may be considering returning to school. It is an excellent reference to use for continuing education needs. The review of HIPPA is exceptionally important for the new supervisor. The book also provides useful instruction in how to plan, organize, and make good decisions as a supervisor.
Audience: In addition to individuals who are considering returning to school for another degree, the book would also benefit new supervisors who have been in management for two or fewer years. The book is necessary as a preparatory support required for basic day-to-day interactions.
Features: It basically answers questions associated with HIPAA, how to succeed in healthcare management, and what happens in real-life healthcare situations. This last is an exceptional feature, as readers can see what happens as well as possible solutions. This distinguishing feature should appear in more books, as one of the more prevalent issues in healthcare facilities is the trouble that personnel have applying the theory and knowledge they have learned. The application of knowledge to real situations needs constant reinforcement and this book accomplishes just that. It also clarifies the difference between a supervisor and a manager, discussing what responsibilities apply to each role.
Assessment: The book offers an excellent opportunity for readers to truly assess their understanding of the concepts. Not only is there a "situation" section that provides actual case studies, there is also a "review question" section that tests readers' knowledge. The book also provides for self assessment (if you will), which gives insight into where readers' weak points may be. In addition to addressing the needs of healthcare providers/supervisors, the book caters to the business minded supervisor as well. It represents a fine mix of healthcare, business, and industry training. This book, truly a working guide for supervisors, ranks among the best. As more issues arise in the area of supervisor/employee relationships, there is a need to address the gray areas in healthcare. Situations are not always black or white, and healthcare contends with issues that do not necessarily have clearly defined boundaries. This book helps readers recognize and solve those issues.

2 Stars from Doody
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Product Details

  • ISBN-13: 9781449604714
  • Publisher: Jones & Bartlett Learning
  • Publication date: 7/13/2011
  • Edition number: 7
  • Pages: 542
  • Sales rank: 230,504
  • Product dimensions: 7.00 (w) x 9.90 (h) x 1.10 (d)

Table of Contents

Ch. 1 An evolving role in a changing environment 3
Ch. 2 Health care : how is it different from "industry?" 21
Ch. 3 The nature of supervision : health care and everywhere 36
Ch. 4 Management and its basic functions 47
Ch. 5 Delegation and empowerment : forming some good habits 67
Ch. 6 Time management : expanding the day without stretching the clock 89
Ch. 7 Self-management and personal supervisory effectiveness 105
Ch. 8 Interviewing : start strong to recruit successfully 127
Ch. 9 The one-to-one relationship 144
Ch. 10 Leadership : style and substance 159
Ch. 11 Motivation : intangible forces and slippery rules 173
Ch. 12 Performance appraisal : cornerstone of employee development 186
Ch. 13 Criticism and discipline : guts, tact, and justice 209
Ch. 14 The problem employee and employee problems 227
Ch. 15 The supervisor and the human resource department 244
Ch. 16 Ethics and ethical standards 263
Ch. 17 Decisions, decisions 279
Ch. 18 Management of change : resistance is where you find it 293
Ch. 19 Communication : not by spoken words alone 304
Ch. 20 How to arrange and conduct effective meetings 318
Ch. 21 Budgeting : annual task and year-long implications 332
Ch. 22 Quality and productivity : sides of the same coin 355
Ch. 23 Teams, team building, and teamwork 372
Ch. 24 Methods improvement : making work - and life - easier 393
Ch. 25 Reengineering and reduction in force 413
Ch. 26 Continuing education : your employees and you 427
Ch. 27 The supervisor and the law 442
Ch. 28 Living with HIPAA 460
Ch. 29 Organizational communication : looking up, down, and laterally 479
Ch. 30 Unions : avoiding them when possible and living with them when necessary 491
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