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From The CriticsReviewer: Eric P Matthews, PhD, MSed, MA (A. T. Still University)
Description: Intended as both a textbook and a reference manual for students and practitioners in healthcare management, this book comes five years after the previous edition and contains numerous updates that increase its pertinence to modern managers.
Purpose: The purpose is to provide a reference for practicing managers and a seminal guide for students. The book works well for both goals; it contains many case studies and situational learning activities that would benefit either students or working managers.
Audience: The author is a renowned authority on healthcare management who has published numerous texts, edited a score of others, and functions as the editor of one of the most widely circulated journals on healthcare management. He has authored a book that is equally appropriate for students and practitioners, providing enough depth to suit the latter while making it understandable enough for the former.
Features: The book covers, quite admirably, the idea that healthcare manager is a job title, not an identity. The manager as individual is covered quite well with discussions about balancing time management, self-management, and personal effectiveness. Healthcare management is correlated with supervisors and managers in other fields with nice comparisons of supervisors in any field, their similarities and differences. The book does an excellent job of covering real-life situations and how best to deal with them. It could be used to define a day in the life of any manager from interviewing and hiring, to motivating employees, criticizing and disciplining with tact, holding effective meetings, legal issues, increasing quality and productivity while remaining ethical, and dealing with budgets (both good and bad).
Assessment: This should be on the shelf of any healthcare manager and it should be required reading for advanced students in healthcare management. The new edition delves into changes in the U.S. healthcare system, modern legal issues, and dealing with government regulation in the face of decreasing budgets and reimbursement. It adequately covers most topics that any manager needs to be conversant with, using illustrative situations and solutions, without becoming excessively wordy and redundant.