The Effective Health Care Supervisor / Edition 7

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The hands—on guide for front line health care supervisors, this long—time bestseller includes two new chapters on reengineering and downsizing and extensive revisions and updates throughout. This new edition covers all areas of supervision including time management, performance appraisal, motivation, and communication.

The book contains black-and-white illustrations.

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Editorial Reviews

Doody's Review Service
Reviewer: Eric P Matthews, PhD, MSed, MA (A. T. Still University)
Description: Intended as both a textbook and a reference manual for students and practitioners in healthcare management, this book comes five years after the previous edition and contains numerous updates that increase its pertinence to modern managers.
Purpose: The purpose is to provide a reference for practicing managers and a seminal guide for students. The book works well for both goals; it contains many case studies and situational learning activities that would benefit either students or working managers.
Audience: The author is a renowned authority on healthcare management who has published numerous texts, edited a score of others, and functions as the editor of one of the most widely circulated journals on healthcare management. He has authored a book that is equally appropriate for students and practitioners, providing enough depth to suit the latter while making it understandable enough for the former.
Features: The book covers, quite admirably, the idea that healthcare manager is a job title, not an identity. The manager as individual is covered quite well with discussions about balancing time management, self-management, and personal effectiveness. Healthcare management is correlated with supervisors and managers in other fields with nice comparisons of supervisors in any field, their similarities and differences. The book does an excellent job of covering real-life situations and how best to deal with them. It could be used to define a day in the life of any manager from interviewing and hiring, to motivating employees, criticizing and disciplining with tact, holding effective meetings, legal issues, increasing quality and productivity while remaining ethical, and dealing with budgets (both good and bad).
Assessment: This should be on the shelf of any healthcare manager and it should be required reading for advanced students in healthcare management. The new edition delves into changes in the U.S. healthcare system, modern legal issues, and dealing with government regulation in the face of decreasing budgets and reimbursement. It adequately covers most topics that any manager needs to be conversant with, using illustrative situations and solutions, without becoming excessively wordy and redundant.
Mary L. Fisher
The fourth edition of this book places supervision in the context of today's changing healthcare environment. It is expanded beyond the previous edition in this respect, although the author admits that the basics of supervision are unchanged. The book stresses the need for supervisors to adapt to changes that will include expanding scopes of responsibility, a broader variety of duties, and redesigned work environments. New content includes the evolving roles of healthcare supervisors, reengineering, and staff reductions. The book's attempt to meet modern challenges for supervisors is well timed. The intended audience is first and second line supervisors. It is suggested as a textbook for supervisory development classes. The book is written in simple terms and is best positioned for those new to supervision. The author is a human resource officer in a New York hospital system, so is credible in his work experiences. He has numerous previous publications and his formal education is in engineering and business. There are few illustrations offered in this book. References, for the most part, are not offered in context, but there is a sparse annotated bibliography in the back of the book. Many of these books are dated "classics." Each chapter presents clear objectives and adds two exercises for practicing skills. The exercises can be helpful in a classroom setting. This text is comprehensive in the number of topics related to healthcare supervision that are covered. However, some topics are addressed superficially, such as budgeting for personnel costs. The contextual emphasis is timely and a sufficient reason to justify this new addition. Overall, this text needs to be evaluatedin relation to competing offerings. I would prefer more in-depth coverage of these important topics.

2 Stars from Doody
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Product Details

  • ISBN-13: 9781449604714
  • Publisher: Jones & Bartlett Learning
  • Publication date: 7/13/2011
  • Edition number: 7
  • Pages: 542
  • Sales rank: 376,358
  • Product dimensions: 7.00 (w) x 9.90 (h) x 1.10 (d)

Table of Contents

Ch. 1 An evolving role in a changing environment 3
Ch. 2 Health care : how is it different from "industry?" 21
Ch. 3 The nature of supervision : health care and everywhere 36
Ch. 4 Management and its basic functions 47
Ch. 5 Delegation and empowerment : forming some good habits 67
Ch. 6 Time management : expanding the day without stretching the clock 89
Ch. 7 Self-management and personal supervisory effectiveness 105
Ch. 8 Interviewing : start strong to recruit successfully 127
Ch. 9 The one-to-one relationship 144
Ch. 10 Leadership : style and substance 159
Ch. 11 Motivation : intangible forces and slippery rules 173
Ch. 12 Performance appraisal : cornerstone of employee development 186
Ch. 13 Criticism and discipline : guts, tact, and justice 209
Ch. 14 The problem employee and employee problems 227
Ch. 15 The supervisor and the human resource department 244
Ch. 16 Ethics and ethical standards 263
Ch. 17 Decisions, decisions 279
Ch. 18 Management of change : resistance is where you find it 293
Ch. 19 Communication : not by spoken words alone 304
Ch. 20 How to arrange and conduct effective meetings 318
Ch. 21 Budgeting : annual task and year-long implications 332
Ch. 22 Quality and productivity : sides of the same coin 355
Ch. 23 Teams, team building, and teamwork 372
Ch. 24 Methods improvement : making work - and life - easier 393
Ch. 25 Reengineering and reduction in force 413
Ch. 26 Continuing education : your employees and you 427
Ch. 27 The supervisor and the law 442
Ch. 28 Living with HIPAA 460
Ch. 29 Organizational communication : looking up, down, and laterally 479
Ch. 30 Unions : avoiding them when possible and living with them when necessary 491
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