Effective Human Relations: Interpersonal and Organizational Applications / Edition 11

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Teach students the human relation skills they need to become successful managers in today's workplace with Reece/Brandt/Howie's EFFECTIVE HUMAN RELATIONS: INTERPERSONAL AND ORGANIZATIONAL APPLICATIONS, 11E. One of the most widely used human relations texts available, this comprehensive, practical text uses an organizational perspective to help students understand the disparate factors that influence employee behavior. Hundreds of examples of real human relations issues and practices in successful companies keep concepts within a clear business context. This edition establishes seven major themes of effective human relations — communication, self-awareness, self-acceptance, motivation, trust, self-disclosure, and conflict resolution — as the foundation for study. Self-assessments and self-development opportunities teach readers to assume the responsibility for improving their personal skills and competencies. This edition addresses topics of emerging importance, such as generational differences. The text also explores goal-setting, the use of "branding" in the job market, technostress, and emotional intelligence. With EFFECTIVE HUMAN RELATIONS, students gain the insights, knowledge and relationship skills to deal successfully with the wide range of people-related challenges in business today.

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Editorial Reviews

From the Publisher
"The text is very readable and digestible, especially by students in applied fields. Students report every term how they are able to take some concepts and apply them at work. They are getting immediate value from the text!"

"Human Relations in Business is the course I enjoy teaching the most. I have used the Reece book for many years, and I have always liked it."

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Product Details

  • ISBN-13: 9780538747509
  • Publisher: Cengage Learning
  • Publication date: 1/1/2010
  • Series: Available Titles CourseMate Series
  • Edition description: Older Edition
  • Edition number: 11
  • Pages: 447
  • Sales rank: 644,916
  • Product dimensions: 8.10 (w) x 10.10 (h) x 0.90 (d)

Meet the Author

Barry L. Reece is Professor Emeritus at Virginia Polytechnic Institute and State University. He received his Ed.D. from the University of Nebraska. Dr. Reece has been actively involved in teaching, research, consulting, and designing training programs throughout his career. He has conducted more than 500 workshops and seminars devoted to leadership, human relations, communications, sales, customer service, and small business operations. He has received the Excellence in Teaching Award for classroom teaching at Virginia Tech and the Trainer of the Year Award presented by the Valleys of Virginia Chapter of the American Society for Training and Development. Dr. Reece has contributed to numerous journals and is author or co-author of thirty-three books. He has served as a consultant to Lowe's Companies, Inc., Wachovia Corporation, WLR Foods, Kinney Shoe Corporation, and numerous other profit and not-for-profit organizations.

Professor Rhonda Brandt combined a wealth of knowledge about human relations in the corporate world with an extensive teaching background to bring exceptional balance to this text. Professor Brandt taught interpersonal and business communications, human resources management, and various related courses in the Business and Marketing Division of Ozarks Technical Community College in Springfield, Missouri. She received her B.A. in business education with vocational certification from the University of Northern Iowa and M.A. in Practical Arts and Vocational/Technical Education from the University of Missouri. She served as a faculty member at Hawkeye Community College and Administrative Support Department Chair at Springfield College. Professor Brandt conducted workshops and seminars for teachers, small businesses, and large corporations throughout the nation for more than twenty-five years before passing away in 2008.

Professor Karen Howie brings a strong international expertise and the knowledge behind more than 30 years of teaching to this leading text. Professor Howie is a respected professor at Northwestern Michigan College, in Traverse City, Michigan where her courses focus on interpersonal relations, professional communications, and customer service. She currently teaches both face-to-face and online courses in interpersonal relations and customer service. Professor Howie is the Director of the Center for Instructional Excellence on campus and facilitates an international exchange program between the University of Cooperative Education in Lorreach, Germany, and NMC. Her international background includes extensive lecturing in Germany and presentations in Matazlan, Mexico, and Osaka, Japan. Professor Howie worked with a multinational committee at a symposium in Japan in 2000, where her article on "The Role of Faculty in a Learner-Centered Environment" was published in both Japanese and English. Professor Howie received a Fulbright Scholarship to Russia in 2004, and participated at St. Anne's College in the Oxford Round Table in Oxford, England, in 2009.

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Table of Contents

PART I. HUMAN RELATIONS: THE KEY TO PERSONAL GROWTH AND CAREER SUCCESS. 1. Introduction to Human Relations. 2. Improving Personal and Organizational Communications. PART II. CAREER SUCCESS BEGINS WITH KNOWING YOURSELF. 3. Understanding Your Communication Style. 4. Building High Self-Esteem. 5. Personal Values Influence Ethical Choices. 6. Attitudes Can Shape Your Life. 7. Motivating Yourself and Others. PART III. PERSONAL STRATEGIES FOR IMPROVING HUMAN RELATIONS. 8. Improving Interpersonal Relations with Constructive Self-Disclosure. 9. Achieving Emotional Balance in a Chaotic World. 10. Building Stronger Relationships with Positive Energy. 11. Developing a Professional Presence. PART IV. IF WE ALL WORK TOGETHER... 12. Team Building: A Leadership Strategy. 13. Resolving Conflict and Dealing with Difficult People. PART V. SPECIAL CHALLENGES IN HUMAN RELATIONS. 14. Responding to Personal and Work-Related Stress. 15. Valuing Work Force Diversity. 16. The Changing Roles of Men and Women. PART VI. YOU CAN PLAN FOR SUCCESS. 17. A Life Plan for Effective Human Relations.

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