Effective Knowledge Management: A Best Practice Blueprint

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Overview

Knowledge Management (KM) remains high on the critical business agenda. Using the proven CBI Fast Track blueprint format, this book explains sin simple and concise terms how you and your company can understand the critical issues of KM, create the right culture and conditions for effective knowledge transfer, incorporate technologies into your long-term KM strategy and accurately measure the benefits KM brings. Sultan Kermally is a highly-experienced practitioner who offers a clear, hands-on approach to a difficult-to-master topic.

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Overview

Knowledge Management (KM) remains high on the critical business agenda. Using the proven CBI Fast Track blueprint format, this book explains sin simple and concise terms how you and your company can understand the critical issues of KM, create the right culture and conditions for effective knowledge transfer, incorporate technologies into your long-term KM strategy and accurately measure the benefits KM brings. Sultan Kermally is a highly-experienced practitioner who offers a clear, hands-on approach to a difficult-to-master topic.

Product Details

  • ISBN-13: 9780470844496
  • Publisher: Wiley, John & Sons, Incorporated
  • Publication date: 5/16/2002
  • Edition number: 1
  • Pages: 208
  • Series: CBI Fast Track Series
  • Product dimensions: 9.00 (w) x 6.00 (h) x 0.48 (d)

Table of Contents

Series Foreword
About the Author
Acknowledgements
Introduction: Managing Knowledge without Tears 1
1 Best Practice Transfer: A Business Imperative 7
2 Creating Organisational Knowledge of External Changes 23
3 The Importance of Managing Knowledge 43
4 Creating and Transferring Knowledge in Your Organisation: Focusing on Employees and Customers 57
5 Technology and Knowledge Management 77
6 The Leadership Factor and Knowledge Management 93
7 Knowledge, Intangible Assets and Superior Performance 111
8 Measuring Intangible Assets 133
9 Knowledge Management in Practice: Making a Start 157
10 A to Z of Managing Knowledge 175
Further Reading 183
10 Useful Web Sites 185
References 187
Index 189

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