Effective Management of Benchmarking Projects

by Mohamed Zairi

Overview

Effective Management of Benchmarking Projects shows you how to apply benchmarking to a variety of projects. Effective Management of Benchmarking Projects equips the project team or manager with all the necessary competence for managing projects effectively. This practical book begins with definitions of 'what to benchmark' and ends with a stimulating real case study where a benchmarking project was conducted by observing all the necessary rules and with total adherence to the various protocols. This book deals with the application of benchmarking. It gives real examples of effective applications from such companies as: Rank Xerox, D2D, American Express, Rover, Texas Instruments.

Product Details

ISBN-13:	9781136408502
Publisher:	Taylor & Francis
Publication date:	02/17/2010
Sold by:	Barnes & Noble
Format:	eBook
Pages:	400
File size:	20 MB
Note:	This product may take a few minutes to download.

About the Author

Mohamed Zairi

Table of Contents

Introduction; Chapter 1 Rank Xerox: where the benchmarking story started; Chapter 2 The strategic application of benchmarking for best practice: a prioritization tool; Chapter 3 Partner selection; Chapter 4 The ethics of benchmarking: how to handle secrecy and sensitive issues; Chapter 5 The value of industrial visits; Chapter 6 The value of benchmarking awards; Chapter 7 The process of benchmarking in practice; Chapter 8 The diversity of benchmarking: examples of best practice; Chapter 9 Bringing it all together: effective project management;

Editorial Reviews

Including benchmarking examples from such companies as Rank Xerox, D2D, American Express, Rover, and Texas Instruments, the authors explain how managers and project teams can adopt real-life protocols into their own practices. Topics covered include project prioritization, partner selection, the ethics of secrecy, and the value of benchmarking awards. Annotation c. by Book News, Inc., Portland, Or.

Booknews

It is a rewarding read written by someone who has clearly researched long and hard and deeply into the subject. The author offers valuable tools and techniques, protocols and model documents, to anyone sufficiently interested to open his book. In fact, Zairi's book is subtitled: practical guidelines and examples of best practice, a claim it meets with ease.
David Robson, The Journal of the Institute of Public Sector Management

From the Publisher