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The Effective Measurement and Management of ICT Costs and Benefits / Edition 3

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Overview

•Put the difficulties with ICT benefits behind you
•Measure ICT benefits and manage their delivery
•Use cost benefits analysis and business case accounting
•Employ value for money studies and user satisfaction surveys
•Integrate ICT benefit delivery into ICT project management
•Get into the right ICT benefit mind set

The Effective Measurement and Management of ICT Costs and Benefits is an established, comprehensive guide to both the economics of how information is used and the management of information to boost a company’s performance. The book presents a wide spectrum of ICT cost and benefit solutions, from business case accounting and user satisfaction studies to the business processes that need to be in place to ensure the effective measurement and management of ICT costs and benefits.

This third edition has been extensively updated with a number of innovative new chapters reflecting current thinking:

•Evaluation and management instinct
•ICT asset evaluation
•ICT costing models

The Effective Measurement and Management of ICT Costs and Benefits has been in print for over 17 years. It has been read all over the world and is currently available in English and Chinese. The book has been prescribed at a number of universities and business schools around the world and is used as the basis of executive and degree courses. It is regarded by many as essential reading for ICT professionals, consultants, accountants, students and academics.

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Product Details

  • ISBN-13: 9780750683289
  • Publisher: Elsevier Science
  • Publication date: 4/10/2007
  • Edition description: New Edition
  • Edition number: 3
  • Pages: 408
  • Product dimensions: 6.52 (w) x 9.21 (h) x 0.92 (d)

Meet the Author

Frank Bannister is a Senior Lecturer in Information Systems at Trinity College, Dublin. After graduating from university, he joined the Irish civil service and worked in operations research and economic policy for three years prior to joining Price Waterhouse as a management consultant in 1978. Over the following sixteen years to 1994, he worked with Price Waterhouse on a wide range of information systems assignments in Ireland, the U.K. and Europe in both the public and private sectors, specialising in financial modelling, system design & development and in system specification & selection. He remained a Consulting Associate with PricewaterhouseCoopers Consulting until their take-over by IBM in January 2003.

In 1994 he moved to Trinity College where he is currently Director of Studies for the Management Science and Information Systems (MSISS) programme. His currently teaching responsibilities include strategic information systems and decision making and modelling. His research interests are in IT value and evaluation, IT acquisition as well as in e-government and e-democracy.

Frank has written many articles on information technology and systems and has lectured extensively on these and related topics in Ireland and the UK.

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Table of Contents

Why evaluate information technology; Aspects of the IT investment decision process; Issues and techniques for IT evaluation; IT cost control; IT business case accounting; Risk analysis; Value for money; Designing IT surveys for benefit measurement; Evaluation and project management; ICT evaluation; The evaluation of an outsourcing contract.

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